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      Capital One

      Engaged Employer

      Capital One reviews

      3.4

      46% would recommend to a friend

      (13,227 total reviews)
      avatar

      Richard D. Fairbank

      Not enough data to show CEO approval

      Ratings by demographic groups

      Capital One has an employee rating of 3.4 out of 5 stars, based on 13,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Reviews by job title

      13K reviews
      4.0
      Nov 16, 2012

      Great work life balance

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cap One is located in Richmond, which is affordable and extremely family friendly. One of the best jobs in the city. Work-life balance (flex hours, vacation) is valued very much, which I loved. Decent salary, with room for promotional bonuses/yearly bonus and salary raises. Terrific employee training.

      Cons

      Cap One is famous for its junk mail - thus, many hours are spent creating work that many people may just throw in the trash = not inspiring. Processes are often drawn out (it may take 3-6 months to create such a letter). Day to day work can make you feel like cog in machine.

      3.0
      Nov 16, 2012

      Has gotten too bureaucratic and too collaborative in recent years

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work environment and perks. Good benefits and pay. Genuinely "nice" company culture. Decisions are backed up by data rather than just being the "highest paid person's opinion."

      Cons

      The culture has swung toward being too collaborative and committees and group meetings are way overused now. When I started, you could come up with a good idea, run it by two levels of management and then at least get it tested on a small group of customers. Now I have to go to my manager, all of his peers, several other department's managers, a steering committee, (at least) two "project prioritization" groups because none of them alone are allowed to sign off on anything. Implementing good ideas can take 6-18 months over all. And the "cross calibration" system the company uses to hand out promotions and bonuses has completely devolved into a political bargaining exercise between managers.

      4.0
      Nov 13, 2012

      It's high school all over again.

      Principal associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are great, salary & benefits good. Telecommute/flex time a big plus. Great campus, lots of freedom.

      Cons

      Performance Management is a disgrace. Promotions based on popularity and how good your manager is at presenting you in discussions. Decisions already made in advance of "360 feedback". Very political. Pretty young college girls do well and move up, but veterans suffer. Lots of cliques.I did upper-level work for 3 years and never got the offical promotion (or pay). Much talk about "open culture" and diversity of thought -- but be vocally opposed to something and you're banished from the kingdom.

      Viewing 12736 - 12738 of 13,227 Reviews
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      ReviewsCapital One reviews

      Glassdoor has 21,360 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.