Numbers Don’t Lie — A Missed Opportunity in SSC Setup
Pros
- Greenfield Advantage: The SSC is in its formative stage, offering a rare chance for top performers to influence structure, culture, and process design. - Potential for Best-in-Class Practices: With the right leadership and autonomy, there's room to build scalable, efficient, and future-ready service delivery models. - Talent Acquisition Strength: The company has attracted professionals with strong backgrounds, signaling intent to build a high-performing team.
Cons
- Leadership is resistant to change, often defaulting to “no” and citing organizational unreadiness. - Micromanagement is rampant, even among highly experienced hires. - Creativity and autonomy are discouraged; space for innovation is virtually nonexistent. - Toxic managerial behavior is tolerated, with a tendency to deflect accountability and blame victims rather than address root causes. - Productivity is measured by hours clocked, not outcomes delivered. - Attrition is high, especially among Gen Z employees, yet cultural issues are routinely ignored or minimized.