Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Jul 2, 2016
Recommend
CEO approval
Business Outlook

Pros

-Alot of training in fun places. I was able to travel to several different major cities and meet great new people -Nice offices -opportunity to go to amsterdam 1-2 times a year depending on your level

Cons

unfortunately their are quite a few -The pay is incredible low compared to the industry and competitors.Most of the trainings I went to with other employees we continually talked about how we could be making substantially more at the major competitor -Mid level manager are absolutely terrible. I was overachieving all targets which is incredibly rare and was scolded multiple times about not making enough outbound phone calls. -All you can offer to your "partners" is more discounts or the option to pay more. With the current state of the hotel industry this is the last thing they want to do. The company/all OTA's are in a very turbulent time and I would not want to be around one in the next 5 years -Their really isn't much career growth here. They tell you everything is flat so their are no many steps to the top. Thats not what young professionals want to hear who want to climb the ladder. Company has a lot of side steps not steps up -Also travel benefit is terrible for a travel company. Half of the employees do not use it as they still have connections to old hotel chains and can get better rates. -Way to many accounts are given to certain account managers. The expectation is that you talk to all of your top accounts once a quarter. This is impossible when you have over 850. as many of these accounts have not been talked to and once you do they will always want contact. -Finally, they constantly ask for feedback but never want to hear it. We address many of these points in a engagement survey. When these point were brought up management turned it back around on us instead of communicating up the ladder of how it could be improved.

1.0
Feb 10, 2015

“Booking.com more like Booking.bombed! ”

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Well if you consider clueless , lying deceitful gossiping management a pro. you will fit right in!

Cons

Firstly if you are a person that values your work, does a good job, is responsible, is goal and career oriented, don't count on being promoted or have room to grow. At Booking.com promotions are only given to: Family members, lots of nepotism and favoritism going on there If you happen to belong to same ethnicity senior management If you are the ultimate brown noser who goes out for drinks after work and get plastered with your seniors If you are invited to Sunday family parties If you enjoy gossiping like an immature teenager and putting people down on a regular basis Then.... no matter how little experience you have, how absolutely incompetent you are and how little you value your work, Congratulations!! You will be promoted The pay much lower then the industry standards. In your interview you will be informed about the possibility of earning a bonus . They don't tell you that the structure and outline for the bonus changes like upper management change their underwear! Making it impossible to achieve and if are lucky enough to get a bonus the money you earn will barely be enough to cover a tank of gas!. Hard work is expected but not rewarded Forget about having any support from HR, they are located in an office far far way (seeing nothing that is going on in the local offices) HR will turn a blind eye toward any unfair mistreatment of employees. Equal Opportunity Employer, Booking .com?? that couldn't be further from the truth. You will not be supported what so ever if your management and their family members don't like you, they will bully you and treat you like you have a contagious disease. They have no shame in gossiping and talking about you right in your face. Making the work environment extremely uncomfortable and impossible to get anything done They throw you out to lions giving you this spiel about nourishing and maintaining partner relationships. Not true your partners will be lucky if they see or talk to their account manger a few times a year. With their lovely new DXI phone system, partners have no direct way of calling their market manager and there is no possibility of leaving a voice mail. Partners call and get some random person that answers the phone and in a few inexperienced words, that employee can ruin all the hard work and time their manager has put in to that account To Booking.com it all about pleasing their stockholders. It's just a numbers game quantity vs quality. Factory work

1.0
Jan 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Great for an 18 - 25 year old, single, entry level employee that enjoys work to the point that you have no life beyond work. Great company if you have no regular or scheduled commitments, or any interests beyond work. Also a great opportunity to see how a successful fast growing, extremely profitable company, can get it so wrong when it comes to their number 1 resource.

Cons

If you have a family, a full life, or previous experience with a well run company, this is not the place for you! Excessive travel and hours required to meet targets, especially if your market is not local. Then required to attend after hours drinking/social events if you want to be considered a team player, or have any chance of moving beyond your current position. Promotions are based on your networking skills - not on your performance. Very immature and inexperienced management team in most offices. Extremely cliquey and managers love to micro manage and give negative feedback to employees. No matter how much effort you put in it will never be enough for this company. The focus is ALWAYS on how much more you could have achieved in your market. Many employees are completely demotivated as management has no understanding or experience in how to deliver feedback or motivate employees.

Viewing 295 - 297 of 7,594 Reviews

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