Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Mar 16, 2015

Sinking Ship in the Deep Blue Sea

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-An amazing global network -Brilliant, funny colleagues that are willing to help and share knowledge -Nationwide and international travel for training and holiday party in Amsterdam (although this year wasn't as high-energy and genuine as last year's felt!) -Opportunity to extend if you have PTO -Utilize Account Manager position as a stepping stone for another gig that will take you further -Gain great sales skills and success in rapid speed/short time

Cons

-Downward spiral towards the fall of what I once regarded as a great empire--which it is, but things fall apart with rapid growth and greedy decisions that leave a demoralized and disgruntled front line army a.k.a. the Hotels Department -Unattainable targets set by far away Amsterdam that change at any given moment, sometimes in the middle of the quarter due to error in forecasting by local SAMs -Sometimes even told to abandon our actual goals for bonus structure ENTIRELY to further the advancement of company's main initiatives -Sometimes main initiatives require us to annoy and strongarm partners to the point of making employees feel desperate, upset and pretty much losing every ounce of passion when encountering our upset partners. Leadership team cannot offer any helpful guidance because we try every which way and they know we're pretty much set up for failure but probably can't say it outloud. -Mandated use and tracking of a terrible excuse for an internal, homegrown salesforce (Booking can totally fork over the cash for what a company like Salesforce does best than thinking we should spend our resources and time on a broken system to optimize opportunity and revenue) -Upper hierarchy essentially mandating terribly executed micromanaging tactics that leave the entire local office from top to bottom to not trust anything and anyone -SAMs aren't able to work together, not sure why when they are wonderful individuals and aren't allowed to manage teams due to being overworked and micromanaged themselves -50% travel alongside change to Friday meetings are set up poorly and burn employees out fast -paid below industry standard -Everyone understands that change is constant and inevitable, but what no one gets is how poorly change is handled and communicated by management -On that, transparency and communication have declined significantly over the past year -recruiting is backlogged and can't send the best candidates for such a reputable company or folks realize that they shouldn't even try -Lastly, our HR department which I didn't have any care or opinion for before has truly turned out to be an overworked joke. Seems like they don't have the time or resources to make a true difference and help on a local level

1.0
Jul 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay, trainings provided, travelling (yearly trip to Amsterdam paid by the company), great co-workers. It is a big company so there are quite of financial advantages (christmas present), health benefits, 4 weeks + vacations!! Because everyone is quite miserable in their own position, there is a great solidarity in the office. Once you have worked at Booking.com, you can work anywhere

Cons

Ouch where to start.... - Account managers: absolutely NO work life balance. 50% travels means that when you are in the office that's a minimum of 12+ hours/day, when you are out of the office, you are basically working until midnight EVERYDAY with barely a lunch break. Not even to mention working during weekends. Management encourages you to leave on time but work demanded does not fit in a day. Oh and when you actually manage to get everything done working crazy hours you are blamed not to take additional initiatives... Do NOT ever wish to get a major market as this means additional projects, pressure and stress. As a matter of fact when i left nobody volunteered to take over my nb 1 market for the office... - Great company if you like to show off, tell the word how great you are and what an amazing job you do (you dont actually need to do a good job, just say you do). This is actually against the official company policy....what happened to 'work horses versus show ponies'?? - Promotions based on 'who you know' basis. - Micro management, even if you work 12h a day +, but one day you dont make 10 acquisition calls and report the notes (because on the road you dont have internet everywhere), say bye bye to your bonus. You need to justify everything, every call, every action. - The role of an account manager has become a call center; where all your calls and emails are tracked very closely. No consideration for the employees you are just a dot that they place wherever and whenever they need you. Funny enough I had recommended one of my friend, which i regretted 6 months later as she was (along with the rest of her team) maltreated by her manager. Every single manager at all levels was aware of the situation, including HR directly but you see nothing was ever done as this person was so good at saying how much of an amazing job she was doing... First 2 years were great, intense but i am a hard worker so dealt with it. Last year was just a nightmare and apparently got much worst since I left only a few months ago....(which I had anticipated)

1.0
Jul 1, 2014
Recommend
CEO approval
Business Outlook

Pros

If you love traveling you can put-up with this job for a while. Get hired before mid-july so you meet the cutoff date to go to the christmas party in Amsterdam... and then quite after you get back! Depending on which office you are in, you work with some great people!

Cons

Every post on here about poor management is 110% accurate! I saw the extremely negative posts prior to accepting the position and thought to myself, they were just young, mad, unmotivated employees that probably got fired. You see, I was not a "fresh out of college" type of employee. I had thought I would be able to work with them and do well. In hindsight, I probably shouldn't have got my hopes up, they are/were the worst managers I have every worked with/for. And to be fair, they were put in those positions unprepared and under supported. So I might go as far as saying they were good people, just horrible horrible horrible managers. And I didn't get fired. I left and returned to my old industry and am making double. The list of Cons go On and On.... I agree with most of the previous posts, so go back, and read. And please note that if there is a post that rates this company over 2 stars, you can disregard as it is probably middle management trying to better the ranking. I do know that its not upper management because I saw how they responded to their employee engagement survey: by doing nothing...........

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Booking.com Response
11y
Supporting and developing new managers is a really big emphasis for us, and something that we're getting stronger at all the time. Thanks for writing.
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