Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)
avatar

Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Mar 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Free lunch Good location Easy transport Some employees are really nice (good friendships)

Cons

I have heard that agents on the night shift secretly bring drugs into the office or get high just before the shift start Some team leaders under investigation for sexual harassment Team leaders and certain senior managers getting too drunk at the freaky fridays and are basically embarrassing themselves in front of their own agents Some senior managers are either socially awkward (totally not fit to do a people management job) or they think they are the captain of the army by terrorising their team leaders. I have overheard team leaders talk in the kitchen on how stressed and unsatisfied they are. Unrealistic targets. I think that team leaders and senior managers should do a full week of "taking customer calls" to finally understand how ridiculous their targets are. Sometimes team leaders are expected to help their agents by handling customer emails during busy seasons, but team leaders avoid it because they think it's beneath them. The system that collects performance data is often down or shows wrong data. It makes no sense that the company expects agents to reach their targets if the systems are unreliable. Walking into the office is like you're walking into a bad Latin drama show. There is so much gossip going on. Even when you mind your own business and just do your job, you're still victim of random gossip. I could go on and on....

avatar
Booking.com Response
8y
We take reviews like yours very seriously, so thank you very much for bringing your concerns to our attention. We have a zero-tolerance policy on the illegal behaviour that you mention, so we would appreciate it if you would email our Head of People or any HR Business Partner with more details if you have them in order for us to investigate further and take action if required. We’re concerned to hear about your experiences with inappropriate behavior in particular. We want to investigate this further as it does not align to our core values. If serious situations like this occur, we encourage employees to connect with their HR Business Partner or our Head of People directly, so if there is any wrongdoing we can address these problems quickly and take direct action. Please do get in contact with us if you have more information. As you know we operate a non-retailiation policy to anything reported to us and will treat any information confidentially. We want all our team members to belong to a welcoming and productive environment, and everyone should expect to feel safe at Booking.com. You can also always call our 24 hour confidential Compliance Hotline any time you or your colleagues spot anything that is against our policy. At Booking.com, we want everyone to do their best work, and that means every individual needs to feel supported, so we're also sorry to hear that you have had challenges with the targets. We appreciate that you’ve shared helpful advice for management. Thanks again for bringing these points up and helping us improve as an employer. Many thanks, The People Team at Booking.com
1.0
Jun 21, 2018
Recommend
CEO approval
Business Outlook

Pros

- You can coast if you want to and the results will be the same as if you work hard - Overtime is not common in the NL - There are nice people from all over the world

Cons

This place has been running with an obsolete technology stack since forever (mid 2000's, since the company started in 1996?), but at least when the former CTO and CEO were there, there was a coherent strategy. Now the place has been taken over by several mafias that promote amongst them, it's a highly toxic environment where tech skills don't matter at all, only who you know, which egos you stroke and how good you are at personal marketing. All the processes devised to reduce political biases are now reinforcing them, while mid and senior management hold "Ask me Anything" sessions just to shrug it off and reassure everyone that everything is fine. It's impossible to learn any new skills which are transferable nor to build anything which is relevant. Spend too much time here and you'll get rusty and lose your employability. The only thing you'll learn or get good at is their own internal game. You might get a good run if you play it well, but forget doing it anywhere else unless you want to become a politician. It's a classic giant who became obsessed with himself and forgot about the outside world: customers, partners or similar companies. Failures pile one after another across new initiatives but there is no accountability; if you are part of the in-group everything is considered learning. If you are out though, don't even think about trying to speak some sense. The better you can do is try to get in. Graduate developers which join right after college are the best fit, as they don't know much about the broader market and quickly adapt to the ongoing craziness. If you had experience developing anything before at any average-to-good company, best to avoid.

avatar
Booking.com Response
7y
Thank you for sharing your feedback and thoughts with us. We’re sorry to hear about some of your frustrations with technology. As we look towards the future, we want to assure you that we’re constantly evaluating technology options that will better suit our needs and goals as a business. We are fully committed to innovation and leveraging technology to ensure our product and services remain the best in the space. We’re sorry to hear about some of your experiences with development. We pride ourself on being a workplace where development and learning is celebrated, and we’ve recently hired a new Learning and Development Director who will be rejuvenating our current processes to ensure that everyone has the opportunity to grow. We want you to enjoy working here and think it would be beneficial to speak directly with your HR Business Partner. Many thanks, The People Team at Booking.com
1.0
Feb 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Fitness reimbursement, commuter benefit, HRA/HSA health insurance. Annual HQ conference in Amsterdam after 1 year of service, contingent on manager's approval.

Cons

• High degree of favoritism within a team, excessive office politics between teams, and HR has zero confidentiality • Management lacks transparency & constantly changes direction while hiding behind the pretense "Booking loves A/B testing: fail fast, fail often" • Pay is below market rate and other benefits (e.g. travel credit) are heavily taxed • Management sets ambiguous KPI and cannot commit nor provide the metrics used for performance review (how can employees meet/exceed expectation without knowing the benchmarks) • Bonus is "discretionary" - meaning management will find excuses to prevent full payout even if employees exceed target • Work flexibility (start/end time, ability to work from home, duration of breaks) depends on personal relationship with the manager, not business needs • Employees are often on PIP with little time to demonstrate improvement before they are terminated

Viewing 274 - 276 of 7,594 Reviews

Glassdoor has 9,141 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.