Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)
avatar

Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Apr 11, 2019

Steady Decline

Recommend
CEO approval
Business Outlook

Pros

I joined Booking.com right out of college. I had the opportunity to travel to 7 different cities and 4 countries while working at Booking. 2 years ago I was full of aspirations and goals for my professional career. Booking is a great place to begin. You have a great work life balance and flex scheduling. As a credit controller you learn how to negotiate with partners, soft phone skills, team work, and account management. But over the last 2 years that has drastically changed. I made some great friends at booking and most of the people are very friendly.

Cons

Booking has slowly declined over the last 2 years. Management is all about office politics and they only help their "favorites". The bonus structure is terrible. For example, a top performing employee receives 1% higher of a bonus than an employee that does the bare minimum. Management has cut bonuses to save the company money because of the slowed growth. For Christmas we did not get a gift or a bonus but rather we received a cookie for our hard work. There are a few managers that will undercut their employees ideas and act as if they are their own for their own gain. They also began taking away our 2 15 minute "allowed" breaks during the day. Booking continues to pay their employees poorly and their are limited opportunities for advancement. The credit control position is becoming more automated and more customer service like.

1.0
Nov 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Amsterdam; it's really all about living here Lunch Work life balance

Cons

After the CTO(Bank) left, company culture has fallen hard. Incompetent people got promoted(Directors) in management because smart people left the company and there was nobody senior enough to fill the void. Most of the Product owners are incompetent with no real world experience. Management subtly force people without a future to become TLs, to do their dirty work. Most of the engineering teams are led by designers who haven't wrote any code in their life. Nowadays, even copywriters are leading engineering teams :) Flexible hours is a lie as they will literally put your ratings to 4(Partially meets expectations) or 5(Needs immediate improvement), if you're late in just a few standups. Your technical expertise holds no value here. They don't need it and they're very open about it. HR is completely useless and will only support management decisions. Advice to people: Be very very very careful about selecting your Team Lead, it can make all the difference. Some guidelines I used to tackle that: - Shouldn't be a designer/user-researcher/copywriter; won't ever be able to understand your tasks - Should be actively involved in coding (ask his/her teammates about it; not him/her). Check git logs. - Should've more working experience than you (check LinkedIn, if no good companies there it could be a bad sign) - Should've atleast 5 years of corporate experience (don't count freelancing & self entrepreneurship ventures) - If talks too much random without getting on the point, bad sign! - If puts too much stress on communication then engineering, bad sign. - Should've empathy; find out how to judge that. This one's most imp.

1.0
Apr 29, 2018

Too late...

Recommend
CEO approval
Business Outlook

Pros

It used to be a good place.

Cons

The time has past, the company grew and now it is just yet another corporation. Leadership team gives political answers to important questions. Promotion through favouritism (a.k.a. drinking buddies) is there, in plain sight, and no one dares to say anything fearing retaliation and subsequent lost of their Visas. Well, what do you expect when the last two C-level executives were fired due to the same problem. Although, it is much harder to do anything against mid-level management, since the target on their backs is way smaller, even though this is the level that causes the most damage. Good developers, designers and product owners are forced to leave, since they know their market value and can only waste so much. This problem has been brought over and over again through "all hands" like events. But again, empty and vague answers triumphed. For the time being, there are much better places to work for.

avatar
Booking.com Response
7y
Thank you for this feedback. We value our open, inclusive and supportive workplace. It disappoints us to hear about some of your experiences. For a promotion, any employee who has been in their role for one year with good performance reviews can apply. A manager does not have the ability to refuse any application outside of those cases. If you still feel that your concerns are not being heard, please contact your HR Business Partner or if you prefer complete confidential the ethcs & compliance helpline. It’s important that we hear directly from you so that we can intervene. This helps us ensure that our work environment remains positive, vibrant and welcoming for everyone. Many thanks, The People Team at Booking.com
Viewing 262 - 264 of 7,594 Reviews

Glassdoor has 9,141 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.