Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 592 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 522 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 506 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

May 11, 2026

Strong work-life balance with competitive pay, but limited growth

Account manager

Recommend

CEO approval

Business Outlook

Pros

- clear targets of company - huge quantity of tools and data to work with - work-life balance - very competitive wage

Cons

- limited career growth - nothing else

Booking.com Response

Hi, thank you for your thoughtful review! We're pleased to hear that our targets, tools, work-life balance, and competitive compensation have been positive aspects of your experience. When it comes to career growth, we believe in creating a workplace with real opportunities to develop — we'd encourage you to have an open conversation with your manager or HR Business Partner about the next steps in your career journey. The Booking.com team

5.0

May 7, 2026

Well-resourced onboarding

Campaign manager

Recommend

CEO approval

Business Outlook

Pros

You have all the resources to onboard properly

Cons

There might be small inconveniences case by case, but in general the onboarding experience is very positive.

Booking.com Response

Hi, thank you for the great feedback! We're delighted to hear that your onboarding experience has been well-resourced and positive overall. Setting our new colleagues up for success from day one is something we care deeply about. We hope the journey ahead continues to be just as rewarding! The Booking.com team

5.0

May 5, 2026

Learning opportunities with no identified downsides

Account executive

Recommend

CEO approval

Business Outlook

Pros

Learning something new on daily basis

Cons

No cons identified until this point of my employment

Booking.com Response

Hi, thank you so much for the kind words and for taking the time to share your experience! We love hearing that there's something new to learn every day — that curiosity and growth mindset is exactly what makes Booking.com a special place to work. Thank you for being part of our team! The Booking.com team

Viewing 13 - 15 of 7,584 Reviews

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