Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 636 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 584 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 529 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 518 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 375 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 475 reviews)); "Bad managers are very bad" ((in 253 reviews)); "Bad leadership as far as I know." ((in 102 reviews)); "• Blatant Favoritism within the office" ((in 71 reviews)); "No career opportunities in Zagreb" ((in 66 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Feb 12, 2024

Good

Accommodation service executive

Recommend

CEO approval

Business Outlook

Pros

Culture was very good developed

Cons

Growth opportunities could be bigger

Booking.com Response

Thank you for your review. It is great that your experience as an Accomodation Service Executive has been positive, and that you felt right at home at Booking.com. It is unfortunate that you felt that the opportunity for further career growth was not what you hoped for, however, and we appreciate the feedback you have shared with us. Thanks again, and we wish you all the best with your next career challenge. The Booking.com team

5.0

Feb 5, 2024

Best company I have ever worked

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

- Flat hierarchy - Fruits & veg, coffee and tea for free - Canteen for free - Gifts and events - Discount on hotels - Nice atmosthere

Cons

- You can't choose your schedule and days-off

Booking.com Response

Thank you for sharing your perspective. We are glad to see that you can look back favorably on your time at Booking.com, and that you appreciated the workplace and benefits provided. Your review is proof that we are moving in the right direction and should continue to do so. Thanks again, and we wish you all the best for the future. The Booking.com team

2.0

Jan 16, 2024

Ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits Bonus for good kpi Good team

Cons

Intense Tracking High kpi No possibility for evolution

Booking.com Response

Thank you for sharing your perspective on your time as a Customer Service Representative in Berlin. While we are glad that you appreciated the benefits and bonus, it is quite unfortunate to hear that do not look positively back on that period partly due to limited career growth opportunities and the work pressure. Your feedback on those topics is valuable to us. Please know we are committed to providing our employees with a rewarding career experience to make an impact on our customers and at the same time being able to continue to learn and grow within their roles. We wish you all the best in your future career endeavors. The Booking.com team

Viewing 130 - 132 of 7,592 Reviews

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