Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 632 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 580 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 538 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 364 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 253 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "• Blatant Favoritism within the office" ((in 64 reviews)); "No career opportunities in Zagreb" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jun 30, 2016

Good company

Accommodation service executive

Recommend

CEO approval

Business Outlook

Pros

Booking.com is a quite good employer, offers average compensation and can provide you with internal oppurtunities. Good Booking Benefits Free lunch Good enviroment Good colleagues

Cons

Average payment Bad working hours / not standard shifts Operational management issues The biggest issue is being onstanaly on the "air" in terms of promotions fact that is demotivating

2.0

Sep 8, 2014

OK, but not much more than that.

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Free fruit and water Free dinner Company presents every now and then Fabulous co-workers

Cons

The training is nice and thorough, even though it does make you feel like they are trying to brainwash you from the beginning. Really hard to advance within the company regardless of the skills you bring with you. The team leaders seem like Stepford Wives: nice and caring in a really creepy, fake way. The vacation setups are horrible: you usually have to ask for vacation days at least 3 months in advance and you will probably never get more than two or three subsequent vacation days because the software they use to allocate vacations just wont let you. Theres a crazy amount of pressure on you to perform, even when you are well above the goal they have set for you. They do offer you a lot of great things: free lunch, freebies, fruit etc, but once youre working for them you know why: the pay is barely above minimum wage and you have to deal with the hierarchy, high expectations (to get bonuses) and plenty of overbookings and demanding customers on a daily basis.

3.0

Nov 5, 2025

A fun company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is a good company to work for. The salary and benefits package is good. Some of their work is very innovative.

Cons

It is very hard to get promoted in some roles.

Viewing 112 - 114 of 7,592 Reviews

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