Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Aug 24, 2018

Customer Service Specialist

Recommend
CEO approval
Business Outlook

Pros

- international team - great people - good salary and benefits

Cons

- the company is changing very quickly - untransparent communication between management and employees - no individual approach to employees

4.0
Jul 11, 2018

Good experience for short term

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good base salary, bonuses by quarter depending on performance, nice office and team.

Cons

Little room for development, stressful

3.0
May 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Decent benefits (free lunch, Friday drinks once a month, accommodation discounts, quarterly bonus) Working in Customer Service is very few people's dream job, but the majority of colleagues are what makes the difference. During my time at Booking I made some lifelong friends. The company also provides employees a chance to give back to their local community. Transparency is encouraged.

Cons

If you don't work in Amsterdam (and aren't able to move there) your chances of progression are very slim. It often seemed that employees in other offices get overlooked. I've seen the company grow exponentially and whilst there was always some effort to try to listen to the opinion of all employees in terms of innovation etc, it's simply not possible that everyone's opinion can be heard in a company of this size and so often individual initiatives are discarded/don't work out. Because of internal procedures, positive changes can be delayed. I'd consider this to be an issue with all large companies though, it's not a problem that's unique to Booking. Just something you have to come to terms with if you are going to work in a company of this size. My biggest criticism is that there's not really any opportunity for meaningful self development. Indeed the company tries, but again due to the vast number of employees - and the primary focus, of course, being on the key tasks and meeting the service level - opportunities and encouragement for other projects are sparse. At the end of the day, it becomes pretty clear that everyone is replaceable.

Viewing 97 - 99 of 7,592 Reviews

Glassdoor has 9,136 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.