Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 626 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 361 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 252 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "• Blatant Favoritism within the office" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Feb 1, 2019

CS specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free food, amazing atmosphere, awesome people.

Cons

horrible management, difficult to obtain a long term contract

4.0

Jan 28, 2019

Booking.com Berlin office

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I've been working for Booking.com for more than 4 years in one of the two Berlin offices. It's been a great experience until October 2018 when the company announced the closure of one office for 2019 and since then the atmosphere in the office changed and many colleagues quit.

Cons

It's not a nice place to work anymore in Berlin and the future is uncertain for all of us.

4.0

Jan 10, 2019

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- International work environment and amazing colleagues - Free lunch, fruit, vegetables, coffee, tea, sandwiches - Freaky Friday - a party for the whole company organised once per year - Summer Party and Xmas Party which are a big WOW - Team outings every 3 months - A great 1-month training - A possibility to practice whatever languages you speak - The company pays for courses online on Udemy, Coursera etc. - 1000 euro per year to use on reservations - Quarterly bonus depending on your results, up to 500 euro - Weekend paid better, also working after 8 PM - You work 7.5h + 30min lunch + 30 min paid break - Despite the closure of one of the offices in Berlin, the company supports the affected employees with many solutions

Cons

- There are certain procedures which must be followed and many customers don't realise it, so you need to be mentally strong to deal with angry/disappointed/demanding customers - If you don't meet KPIs, it might influence your contract - It's a very intense job, calls/emails never stop - Low possibilities of getting promoted - Due to the internal management failure, one office in Berlin will soon be closed and 350 people with fixed-term contracts will not get their contracts prolonged.

Viewing 88 - 90 of 7,592 Reviews

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