Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 626 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 361 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 252 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "• Blatant Favoritism within the office" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Jan 21, 2022

A nightmare

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

International environment, newcomers to the city who still have energy for this kind of company.

Cons

Menial job with few opportunities for self-improvement, ridiculously high expectations in terms of KPIs, completely erasure of any kind of individuality.

1.0

Aug 4, 2021

Deadend job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free food that was quite healthy. Ergonomic desk and chair. But really not much else. They provided discounted massages but that was only so necessary because our bodies were in such shape from working so intensely at a computer all day.

Cons

Little to no potential for progression. Toxic and neoliberal work culture with hierarchical organizational structure. Extremely high workload with very little regard for the intensity. Intimidation tactics used and no mercy shown for "underperformers".

5.0

Jul 10, 2020

A very nice workplace

Account executive

Recommend

CEO approval

Business Outlook

Pros

Booking is an amazing company. When I first step into it I was really happy. I wanted to be part of it so bad, as I heard just wonderful things about the company. Well, they were right. Booking takes care, as much as a company can do, of its employee. The colleague are amazing and the team leader are often really well prepared and with a huge knowledge. The salary is competitive and also all the benefits. I have loved working in the Berlin office and I hope they will hire again soon so I can send again my CV

Cons

The job is a bit stressful and some aggressive clients can ruin your day.

Viewing 79 - 81 of 7,592 Reviews

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