Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 611 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 537 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 529 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 384 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 481 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 99 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "• Blatant Favoritism within the office" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Jan 18, 2014

It was my dream company to work in - I didn' t know that in a hal year I will leave dissapointed.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

People - but not all, some of them. Work place-the only thing proffessional there- but it was only after the renovation. No house work.

Cons

Completely unproffessional environment. "Low" management without trainings and rude. No effective HR, internal trainings completely useless, pointless, waist of time. This company was a waisting of time. I decided not to continue after a half year. This is the corporation with all its negatives, only money - that matters there. They make money even on their employees, paying them minimum salaries.

3.0

Jan 16, 2014

Sales Coordinator

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company encourages employees to lead projects and all employees are expected to roll up their sleeves to get the job done. it used to have a fun family-type atmosphere.

Cons

Depending on the office, leading projects and upward mobility is based on likability not on performance. Management runs a popularity show. It is very disorganized and too much time is spent on meetings and tracking short term progress. Workers are highly undervalued and payed below market standards.

4.0

Jan 11, 2014

A casual business culture with good benefits and opportunities for advancement.

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Hires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

Cons

Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

Viewing 7471 - 7473 of 7,592 Reviews

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