Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 632 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 580 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 538 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 364 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 253 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "• Blatant Favoritism within the office" ((in 64 reviews)); "No career opportunities in Zagreb" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

May 6, 2014

Disappointing and frustrating.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Worked with some amazing, creative and smart individuals. Not only in my office but throughout the company world wide. Some travel opportunities.

Cons

Position was not challenging. Middle management were extremely clique-ish. Promotions were given out based on personal relationships rather than merit. If you weren't willing to participate in the gossip chances are your opportunities for advancement were very limited. When I was hired, the recruiter and other interviewers skewed the truth regarding position responsibilities and travel options. Needless to say I was very disappointed and shocked on the first day of training.

5.0

Apr 29, 2014

Welcoming atmosphere & fast changing international environment with exciting challenges and the opportunity to learn

It recruitment

Recommend

CEO approval

Business Outlook

Pros

As the company is constantly growing, so you can develop yourself simultaneously. With the right mindset, you can learn something new every day. This stimulates the creativity and resourcefulness of employees which makes the environment invigorating, positive and unique. You are also encouraged to really make a difference and help the company grow as there is always the opportunity for each and every one to come up with innovative initiatives which could lead to better overall performances. You can also get to know new people every day as Booking.com attracts and hires people globally with a very wide variety of backgrounds which is really a perk of working here. This authentic diversity and the drive to go for a successful product together represents a unique solidarity that characterizes Booking.com

Cons

If you don't like to work in a company that grows and therefore moves fast and forward and looks ahead instead of back, this is not the place for you. You will experience constant change and hard work which some people can experience as stressful. If you see this is a welcome challenge then Booking.com is the place for you.

5.0

Apr 29, 2014

Work with smart people / be challenged every day!

It department

Recommend

CEO approval

Business Outlook

Pros

Work with smart people / be challenged every day! International Fast growth opportunities Flat structure

Cons

Flexibility is required to enjoy working here:)

Viewing 7438 - 7440 of 7,592 Reviews

Jobs at Booking.com

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