Booking.com reviews

Despite constantly stating that there are lots of progression opportunities, this is not true in the Cambridge office. In other offices across Europe it does appear to be true, however the Customer Service Managers in Cambridge have their favourites, if you are not one of them you do not have a chance of progression. Recruitment strategy is confusing, they seem to only want 'Yes' people, people with opinions or questions are held back and chastised until they conform and toe the line. Cambridge office is run very much like a dictatorship, rules that exist here do exist in other offices. The CSM's do not lead by example, they never work evenings, one of them never works at weekends (despite the fact we are ALL supposed to work a minimum of 2), they NEVER work bank holidays, everyone else is FORCED to do a minimum amount. It is clear that higher management have no idea how low the morale of staff is in Cambridge though, when a visit is expected suddenly the managers become 'Booking Blue' as soon as the higher managers leave the management revert back to their usual selves. If 2 of the 3 CSM's were to leave this would be an even better place to work!

Processes could be improved upon but this is getting better all the time as the company progresses and becomes more mature.