Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 633 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 524 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 520 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "No career opportunities in Zagreb" ((in 67 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 59 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Aug 21, 2014

a lot of fun and learning

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

exactly that: at the time I was there you got many opportunities to grow into different roles and learn fast. the company is packed with very nice people, young and dynamic.

Cons

compensation never inline with the amount of work, poor to non existing work/life balance (unless you live the booking life, with all events, trainings, activities and drinks with colleagues, you're not getting anywhere) and obsessive internal branding (with all the blue, DNA, conquering the world... it started to feel very fake).

3.0

Aug 20, 2014

A good place for first jobbers or 30-something who's too lazy to look for jobs elsewhere

Content editor

Recommend

CEO approval

Business Outlook

Pros

- Investment in development. A lot of trainings for employees. - Opportunities to travel (business trips, annual meetings and trainings) - Diversity. Getting to meet people from around the world. - Transparency in company's values and goals. - Structure. Monthly 1-on-1, mid-year review, appraisals and yearly performance review.

Cons

- Compensation is quite low compared to other online travel agents. Quarterly bonus depends on the company's performance. - Some departments don't have good career advancement. People tend to be in the same positions for years. - Constant changes. Not a good place for someone who's not flexible. - Communication from upper management. - No real management standards. Different offices run things differently. - Management puts more emphasis on relationships rather than performance. - No actions ever taken for underperformers. - Local managers need to be more involved in the operation and see who's the show pony and who's the work horse.

5.0

Aug 19, 2014

I truly enjoy coming to work every day

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Since I joined - 4 years ago, I have grown in every aspect. From my interactions with others, confidence in myself, experience with data, technology, IT, finance, customer service, people. You name it. Every week I think I already know everything there is to know about our systems, users, data. But every week, I am proven wrong. I work in a team where everyone is hard worker – we all push each other further and further. We have awesome team dynamics - we challenge each other, I can and do speak my mind and share what is on my mind. I am proud of what my team does. And finally, I truly enjoy working for Booking.com. I am passionate about it’s values, it’s culture, about what it stands for and what it does not stand for. I feel strong connection to our product and what we do. I look forward to get up and go to work every day.

Cons

Challenges of working for Booking.com are those of highly dynamic changing environment. You must be flexible and willing to work with the flowing world we face each day - there is no "truth" except for what customers wants. If you put too much value into being right, you will not be happy here. Everyone is wrong, until proven right with data.

Viewing 7399 - 7401 of 7,592 Reviews

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