Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 631 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 533 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 348 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 486 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 99 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "The communication and leadershift are poor." ((in 55 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,593 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,593 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Nov 7, 2014

On the right road.....Long way to go.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture, great atmosphere. A little disappointed with the new "we are listening" campaign/employee survey - the questionnaire did not give much room for adding own points of view or employee suggestions. Satisfaction guaranteed with job/colleagues - but shame to see people leave after a short time. Impressed with the new COO - great communicator and very approachable. Hope that his ideas & work ethos/ethic will filter into the rest of the business.

Cons

Length of service means little as far as annual pay increase goes. No language bonus package for multilingual staff either. We have one of the lowest salaries for call center agents in Manchester - irrespective of a "attractive" bonus structure. Attrition is atrocious - apart from free tea & coffee and a pension scheme - there are no more "perks" to keep the call center staff in the company.

4.0

Nov 5, 2014

A great place to be

Software developer

Recommend

CEO approval

Business Outlook

Pros

International team Truly agile Great work/life balance Decent lunch Friday drinks once a month

Cons

The technology stack is outdated A bit of bureaucracy when it comes to sorting out personal matters (not the job duties).

4.0

Nov 4, 2014

Things are looking up...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

rentalcars.com are moving on and starting to implement a lot of changes which are beneficial to employees since the new COO arrived. Finally some healthy investments in staff including a decent pension, recognition of life events (such as birthdays, weddings, births, long service etc.), free beverages, communication improvements, throwing parties at the end of summer & Christmas and efforts to improve the working enviroment. They're continually pushing the boundaries to keep the company growing in the fashion we've seen over the years, so there are exciting times ahead! All the staff are really friendly with a great mix of cultures and nationalities and lots of social circles that you're always welcome in to. Company wide events such as runs, BMX biking, football, annual 5 a side competition and much more are all great to take part in.

Cons

Some salaries are not competitive, holidays lack consistency across all employees, work space is a bit blanding although a great building to work in. I believe actions are being taken to improve things with staff surveys etc.

Viewing 7366 - 7368 of 7,593 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

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Account Manager - Hamburg

Hamburg

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Account Manager - Frankfurt

Frankfurt am Main

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Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job