Booking.com reviews

The company has grown very quickly without a lot of structure so there is still a way to go on benefits and formal training.

Booking has insufficient employees Performance evaluation by Productivity and Guest Satisfaction. Expectations the following: Productivity - no less than 5.5 guests per hour and Satisfaction -at least - 95%.Looks easy but don't be happy. The company is overwhelmed with guests' complains due to the very strange way of them running their business. When guests enter their Credit Card on Booking website they believe they pay Booking so when they call Booking with questions about charges or room related questions Booking cannot answer it as Booking doesn't charge guests. Booking reps have to investigate and to seek the answer from hotels what takes some time.That way of doing their business creates a lot of frustrations with the guests and a lot of guests complains. How will you achieve your Productivity and Guest Satisfaction if you are on the phone with the same guest for 2 hours because hotel cannot find guest booking or cannot accommodate guest with the right room or has no any room available to accommodate the guest? You must find the solution like some alternate hotel (if you are able to) and then to advise guest to book it online quickly because you cannot book it for the guest!!! I have never seen such craziness in my life. I have been working in travel company and in Hotel reservation before and it was easy, simple and enjoyable - answer guests questions and proceed with booking. That is not the case in Booking. Second huge con is super inexperienced young Management. Management knows the Booing operating system they know the company business policy but they have no idea how to manage all that diverse people. Due to the rapid company growth they promote to management positions within company to save the money on experience outsiders. Your manager can be 23-27 years person from oversees who has never been a manager and has no idea what is appropriate and what is not by US workplace culture standards. For example you can be ordered on your lunch time to go walking on the parking lot to manage your stress and frustrations from bad customers. But then when are you going to eat your lunch? And you have only 10 minutes a day for your personal needs ( like restrooms). And if you maximize it you better drink less water and go less otherwise you'll get negative points toward your attendance. If you get sick and even bring medical doctor paper they'll still count a missed day as a negative point on your attendance. And if you are not in your 20-th like most of Booking employees and you are older and experienced and respect yourself you will not feel good about being under such management and under such army rules. The pay in Booking is very low that's why most of the employees young or immigrants for who it is OK to start with $13/h. Don't be fool with all those free coffees & fruits and free lunches. Find the company that will pay you enough to buy your lunches coffees and fruits.