Booking.com reviews

in the beginning you are not a booking.com employee you are actually an employee of Manpower for 3 months. They were not forth coming with the work hours, being told during training that over time is mandatory.

If your position is not related to CSE - you're fine, if the position is CSE - basically it's a typical boring work listening to angry people/hotels as in any other call center, just some benefits try to make it look better. Be ready that from one day to another everything can change and all you love there can simply disappear. Some people get promoted only because they are in close relation with Team Leaders/Managers but not because they really deserve it or super talented. Any reasonable complaint made about TL normally wasn't considered, however if you're an agent and make once something wrong even though you didn't mean to - you're on the street. In one year things went from "Very good" to "Very bad", was hard to see it especially when you loved this place so much before. Be ready you can have problems with your final payslips when you leave, it's better to check twice. It's a pity that this place is getting worse, but at last it's just growing and from the factor "people" they go to the factor "numbers".