Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 610 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 540 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 522 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 368 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 471 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "No career progression at all" ((in 72 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

Booking.com reviews

4.0

79% would recommend to a friend

(7,607 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,607 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

5.0

Sep 12, 2018

Great Company, Great Culture!

Talent team

Recommend

CEO approval

Business Outlook

Pros

Great culture, supportive, agile, collaborative, flexible, endless career opportunities across the globe.

Cons

Processes could be better between departments

Booking.com Response

7y

Hi thanks for your feedback and rating it really is appreciated. Thanks also for helping us find even more fab people for our amazing business Ryan

3.0

Sep 12, 2018

Good Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great atmosphere - Multicultural environment - Free lunch / Daily fruit and coffee

Cons

- Lack of development support - Holidays request - Salary

3.0

Sep 11, 2018

Guest Specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits and advanced paid time off. The diversity of the company and the perks (freebies, fab fridays(food) and other things.

Cons

Growth doesn’t happen unless you’re “selected”. Great for entry level customer service but don’t expect to move up within years even if you are experienced.

Viewing 7012 - 7014 of 7,607 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

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Account Manager - Frankfurt

Frankfurt am Main

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Account Manager - Hamburg

Hamburg

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Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job

Booking.com

Booking.com reviews

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Great Company, Great Culture!

Good Company

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