Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 657 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 581 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 545 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 66 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,609 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,609 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Nov 22, 2018

Most amazing place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture, very open, informal Highly engaged, motivated an driven people Fast paced, lots of opportunities to experiment and bring across your ideas

Cons

You need to be able to cope with the amount of changes that you'll face on a daily basis Still start up mentality

4.0

Nov 22, 2018

Diverse

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Diverse workforce, no discrimination, relaxed atmosphere, great benefits, friendly staff

Cons

Some departments don't get enough recognition for hard work.

Booking.com Response

Hello and thanks for leaving us a review. As you’ve worked for us, for over 8 years am sure you’ve witnessed first hand how we’ve evolved as a business and it’s great that its recognised. We’re looking at recognition across the business (on an ongoing basis), so keep watching for new ways we’ll be acknowledging colleagues hard work in 2019. Cheers, Ryan.

5.0

Nov 19, 2018

Great experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working with people with different background and from different countries Management is great

Cons

The salary could be higher

Viewing 6961 - 6963 of 7,609 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

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Account Manager - Frankfurt

Frankfurt am Main

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Account Manager - Hamburg

Hamburg

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Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job