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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,608 total reviews)
      avatar

      Glenn Fogel

      70% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      8K reviews
      4.0
      Sep 25, 2024

      Varies by business area

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Colleagues and network opportunities

      Cons

      ever changing SLT and structures brings challenges

      avatar
      Booking.com Response
      1y
      Hi, thank you for your review. We are pleased to hear that you appreciate your colleagues and the network opportunities. Your feedback related to the work processes is appreciated as well. We encourage you to discuss this further with your manager and identify ways to optimize ease of work. Thank you for being part of our journey, and we wish you all the best with your career. The Booking.com team
      1.0
      Sep 25, 2024

      Worst CS environment I've ever worked in

      Guest specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - good lunch (but not enough time to actually eat it) - standing desks I can't think of anything else

      Cons

      - terrible managers, - oppressive and intense disciplinary culture, - hardly any time allowed to go to the toilet (I constantly needed to pee!), - odd team building meetings that weren't fun and made no sense, - a lot of grumpy, stressed colleagues, - not enough customer service staff to deal with the huge influx of complaints over the summer. Hence your service score is always depressingly low because customers had to wait 60 minutes before finally speaking to someone, - the air con constantly broke down so it was insanely hot all the time, - the salary is a joke You feel like a cog in a machine.

      avatar
      Booking.com Response
      1y
      Thank you for taking the time to share your review here. It is clear to us that your experience at the company was not positive, so say the least. We are sorry to hear about all these matters you mentioned, and we are disappointed to hear about your experience with the management team and the workplace culture as it does not reflect the values of our company. Please know that we take such matters seriously and therefore we recommend you reach out to our confidential 24-hour Ethics & Compliance hotline to report any issues you experienced or witnessed. The reports are investigated thoroughly, as it is important for us to create a better workplace environment for all our employees. The hotline is available to former employees as well. We wish you the best with your career. The Booking.com team
      5.0
      Sep 24, 2024

      Great company

      Administrative business partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice environment: super cool and modern AMS office and very well welcomed by the colleagues! Great flexibility (home office policy) and benefits! Love the fact that they have DEI and Sustainability departments as well as a Voluntary Work Program!

      Cons

      Not that long in the company, I'm still 'in love'!

      avatar
      Booking.com Response
      1y
      Hi, thank you for taking the time to share your review here. We are happy to learn that you appreciate the diverse and welcoming workplace environment, the flexibility and benefits offered. Thanks for being part of our journey, and we wish you continued success at the company. The Booking.com team
      Viewing 667 - 669 of 7,608 Reviews
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      ReviewsBooking.com reviews

      Glassdoor has 9,159 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.