Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 583 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 531 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 347 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 470 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

3.0

Sep 30, 2024

great company poor individual team culture

Senior manager

Recommend

CEO approval

Business Outlook

Pros

great company with forward thinking mindset

Cons

toxic teams in some departments, especially the "supporting services" ones

Booking.com Response

1y

Thank you for your review. While we are glad to hear your thoughts about the mindset of the company, it is unfortunate to hear about your experience with the workplace culture at certain departments as it does not reflect the values of our company. Please know that we take such matters seriously and therefore we recommend you reach out to our confidential 24-hour Ethics & Compliance hotline to report any issues you experienced or witnessed. The reports are investigated thoroughly, as it is important for us to create a better workplace environment for all our employees. The hotline is available to former employees as well. We wish you the best with your career. The Booking.com team

3.0

Sep 29, 2024

Good place

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance Good salary Decent benefits

Cons

Culture depends on teams Major cost cutting ongoing Watch out for dirty politics

Booking.com Response

1y

Thank you for sharing your thoughts with us. While we appreciate your positive remarks regarding the work-life balance, salary and benefits offered, it is unfortunate to hear about your experience with the workplace culture and behavior. Our aim is to implement fair measurements and transparent policies so that we can provide our employees with a rewarding workplace experience. If you feel the need to report any issues, we encourage you to contact our confidential 24-hour Ethics & Compliance hotline. The reports are investigated thoroughly, and the hotline is available to former employees as well. Wishing you all the best with your next career move. The Booking.com team

5.0

Sep 29, 2024

A wonderful culture and memorable work experience

Cs guest specialist english

Recommend

CEO approval

Business Outlook

Pros

Culture, people, offices selling experiences not "things"

Cons

It was difficult moving up from the role, applied for several roles before I got a promotion

Booking.com Response

1y

Hi, thank you for taking the time to share your review here. We are happy to hear that look back positively on your period at the company, and that the workplace culture, our people and offices have contributed to that sentiment. Your feedback and advice to the management is appreciated. Wishing you all the best with your future career endeavors. The Booking.com team

Viewing 661 - 663 of 7,608 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

View job

Account Manager - Frankfurt

Frankfurt am Main

View job

Account Manager - Hamburg

Hamburg

View job

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job

Booking.com

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great company poor individual team culture

Good place

A wonderful culture and memorable work experience

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