Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 583 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 531 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 347 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 470 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

3.0

Oct 1, 2024

Run away

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No pros all cons run away work elsewhere

Cons

Everything is a con this whole organization is a con

Booking.com Response

1y

Thank you for sharing your experience with us here. We are sorry to hear about your experience thus far and how you feel about the company. If you feel the need to discuss your thoughts further, we recommend you schedule a meeting with your HR representative or manager. In case you need to report any issues, we encourage you to contact our confidential 24-hour Ethics & Compliance hotline. The reports are investigated thoroughly, as it is important for us to create a better workplace environment for all our employees. We wish you all the best with your career at the company. The Booking.com team

5.0

Oct 1, 2024

Perfect

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Working as a recruiter at B Booking has been an enjoyable and rewarding experience. The company promotes a collaborative environment, where communication with hiring managers is seamless. Diversity and inclusion are highly prioritized, making the recruitment process both meaningful and impactful. The tools and resources provided are top-notch, which greatly enhances efficiency. Overall, B Booking offers a healthy work-life balance and ample opportunities for professional growth.

Cons

While working at B Booking has many positives, there are a few challenges. The high volume of candidates can make the workload overwhelming at times, especially during peak hiring periods. There is occasional pressure to meet tight deadlines, which can lead to stress. Internal processes and approvals sometimes slow down the recruitment cycle. Additionally, navigating cross-departmental collaboration can occasionally be tricky due to differing priorities. Lastly, while the company offers growth opportunities, promotions can sometimes take longer than expected.

Booking.com Response

1y

Hi, thank you for taking the time to reflect on your time at the company. We are glad to hear that it has been an enjoyable and rewarding experience, and that the inclusive and diverse workplace environment, and work-life balance have contributed to your sentiment. It is great to hear that you had access to the right tools and resources to do your work effectively. Your honest feedback on the workload, internal processes and career growth opportunities is appreciated and valuable to us. Thanks again for sharing your perspective with us, and we wish you all the best with your future career endeavors. The Booking.com team

4.0

Oct 1, 2024

good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very comfy office and good corporate environment

Cons

no to low possibilty of career progression

Booking.com Response

1y

Hi, thank you for your review. We are pleased to hear that you appreciated the workplace environment and our office. However, it is unfortunate that you experienced limited career growth opportunities while you were at the company. Please know that we have taken several steps in promoting employee development and revamping our training and development practices to offer more promotions and career growth opportunities within the company. Wishing you all the best with your next career move. The Booking.com team

Viewing 652 - 654 of 7,608 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

View job

Account Manager - Frankfurt

Frankfurt am Main

View job

Account Manager - Hamburg

Hamburg

View job

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job

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