Booking.com reviews

4.0

79% would recommend to a friend

(7,606 total reviews)
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Glenn Fogel

69% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,606 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Oct 5, 2024
Recommend
CEO approval
Business Outlook

Pros

I remember when I applied for the senior position at the company. It was a role I had been preparing for extensively, honing my skills and gathering experience that I believed would allow me to excel. However, as it turned out

Cons

Qualifications Matter: They didn't give me the position of senior because I wasn't deemed qualified. This was particularly frustrating, especially since they had previously invested significantly in enhancing the qualifications of the former manager. It raised questions about what constitutes "qualifications" within the organization and whether there is a consistent standard across the board. A Confusing Decision: To add to my bewilderment, they ended up giving the same position to another manager who also lacked the necessary qualifications. This decision left me puzzled and questioning what criteria they were really using for promotions. Was it experience? Performance? Connections? The ambiguity surrounding this process led to feelings of doubt about how meritocracy truly functioned within our company. It felt like a slap in the face to see someone else step into that role without the credentials that I had worked hard to achieve. I couldn’t help but feel that my efforts and dedication were overlooked. This experience highlighted a disconnect between employee expectations and management's decisions, which can lead to disengagement among talented staff. Despite this setback, there's a silver lining: Finding Happiness in Others' Success: I began to shift my focus towards supporting my colleagues who did secure promotions. By celebrating their achievements, I found a renewed sense of purpose within my work environment. Helping others succeed not only improved team morale but also allowed me to cultivate meaningful professional relationships. In reflecting on these experiences, it's clear that transparency in decision-making is crucial for fostering trust and clarity within an organization.

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Booking.com Response
1y
Hi, thank you for your detailed and thoughtful feedback. It is great to hear that you found purpose in supporting your colleagues’ successes despite your frustrations. We recognize that transparency in decision-making is critical to building trust and fostering a sense of fairness, and we appreciate your feedback. We encourage you to have a discussion with your manager or HR representative to share your concerns and suggestions for improving the promotion process. Your input can help make a difference. The Booking.com team
2.0
Oct 5, 2024

A toxic environment

Recommend
CEO approval
Business Outlook

Pros

- Salary and perks - Amsterdam office

Cons

My experience at Booking.com Brand Marketing is, unfortunately, quite negative. Over the past couple of years, a culture of fear and dishonesty developed with the arrival of new leadership. The lack of clear direction and experience from leadership led to significant confusion and disorganization. Many talented individuals left the company or went on sick leave due to this environment. Moreover, I observed situations where colleagues who were struggling weren’t given the necessary support from HR. Instead, there seemed to be instances where HR collaborated with management to obscure issues, creating space for leadership’s personal connections to take roles for which they were unqualified. This absence of strong leadership led to internal conflicts among directors, further aggravating the toxicity and chaos within the team.

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Booking.com Response
1y
Thank you for sharing your experience at Booking.com. We are sorry to hear about the challenges you faced in the Brand Marketing team. A culture of fear or lack of support is something we take very seriously. We encourage you to have a conversation with HR or your manager to share these concerns further. Your feedback helps us address leadership and team dynamics to ensure a healthier and more supportive work environment. The Booking.com team
4.0
Oct 4, 2024
Recommend
CEO approval
Business Outlook

Pros

People are easy to work with,

Cons

There aren’t determined procedures or everything keeps changing and not always in a good way. KPI has absolute power and the monthly results show on the facial expressions of the management. There are lots of pressure to push the numbers to extreme levels every month.

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Booking.com Response
1y
Hi, we appreciate your honest feedback. It is good to know that you enjoy working with your colleagues, and we understand that excessive pressure and a lack of stable procedures can impact morale. Please consider discussing your concerns with your manager or HR representative. They can explore how to make the work environment more supportive and improve leadership practices. Thank you for your feedback. The Booking.com team
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