Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 584 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 528 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 516 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 346 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 476 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 103 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

Booking.com reviews

4.0

79% would recommend to a friend

(7,605 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,605 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

4.0

Oct 31, 2024

Not amazing, but still pretty good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

+ decent salary + lots of guidelines to help you find a solution + fairly easy to receive a bonus

Cons

- sometimes the KPI targets get unrealistic - lots of angry callers, so make sure to not take anything to heart - the bonus depends on how satisfied your callers were and whether the dissatisfaction is your fault does not matter. you can fo everything perfectly and still receive a DSAT

Booking.com Response

1y

Thank you for taking the time to reflect on your time at the company. We are pleased to hear that you appreciated the salary, bonuses, and our training tools and programs. Your feedback regarding the internal work processes and targets is important to us and noted. Thanks for sharing your experience with us, and we wish you all the best with your future career endeavors. The Booking.com team

5.0

Oct 31, 2024

Great company

Finance manager

Recommend

CEO approval

Business Outlook

Pros

Salary benefits and multicultural environment

Cons

Work life balance is difficult to maintain

Booking.com Response

1y

Hi, thank you for your review. We are glad to hear that you appreciated the workplace environment and were satisfied with your salary and benefits. Your feedback regarding the work-life balance is appreciated. Thanks for taking the time to share your experience during your time at the company, and we wish you all the best with your next career move. The Booking.com team

2.0

Oct 30, 2024

Salary

Account manager

Recommend

CEO approval

Business Outlook

Pros

The pay was low for salary

Cons

Good is they have many benefits

Booking.com Response

1y

Thank you for your review. While we appreciate your positive remark regarding the benefits offered, it is unfortunate to hear that the salary offered is not up to your expectations. Please know we are frequently reviewing our compensation policy to be in line with market practices and we are doing our best to identify potential impactful changes in our Compensation and Benefits packages, as to support our people better. We recommend you schedule a meeting with HR to discuss this topic further. Wishing you all the best with your career. The Booking.com team

Viewing 598 - 600 of 7,605 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

View job

Account Manager - Frankfurt

Frankfurt am Main

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Account Manager - Hamburg

Hamburg

View job

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job

Booking.com

Booking.com reviews

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Reviews by job title

Not amazing, but still pretty good

Great company

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