Booking.com reviews

4.0

79% would recommend to a friend

(7,603 total reviews)
avatar

Glenn Fogel

69% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,603 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Oct 27, 2018
Recommend
CEO approval
Business Outlook

Pros

You got weekend payments

Cons

They never admit there mistake but always blame and change there workers for them. They give false promises and treat you as a machine and not a human. They are looking only on the numbers and are interested money

2.0
Oct 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Great people to work with Free breakfast

Cons

It seems the only focus of the company is make quick money in the short term without improving the product. In fact lot of the logic of the business is still based on a dreadful legacy system that is very costly to maintain. New projects that should be the core of the new improvements are understaffed. The opinion of engineers are completely dismissed by management when is time to set the strategy and that create requirements that are almost impossible to achieve with this old legacy system. The management change primary focus every 2/3 quarters making really difficult to achieve something meaningful. There is almost no room for career and salary improvement. In particular, the salaries are sub par compared with the industry.

avatar
Booking.com Response
7y
Hello, I can see you’ve been with us for over a year and during that time, you’ll have seen us do a lot of things well, but am disappointed that your take is focused on us being “short sighted”, so am happy to talk about that, because I don’t want you or any other colleague feeling that way. We’re a commercially focussed business and I think that’s the right way to be, but we’ve never stopped thinking and innovating our Taxi division and our insurance product being just two examples. It's true that we have some old tech but as you'll be aware we are replatforming as we speak. Let me reiterate, the opinions of all colleagues, Engineers, Customer Service Advisors, Email marketeers and beyond is fundamental, as you know we proactively ask everyone for feedback on ideas within the business, their level of engagement and how they’d like our new building to look. If you’re feeling that your opinions are discounted, please grab a coffee and a chat with your Manager, Director or me, because your contributions are valid to us all. We’ve always & will continue to benchmark salaries across the industry and as new companies move into Manchester because it’s important to us that salaries are not below par. Again, if you’d like to talk about this, pls reach out to me or another member of our people team. Cheers, Ryan.
1.0
Oct 8, 2018

stay away if you care about your sanity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

free coffee and fruit. pays well for an entry level job.

Cons

team leaders compete against each other. stats are unrealistic. micro managing will drive you insane. open your mouth to share your opinion and you find yourself immediately disliked. two 15 min breaks and if you go over by 1 minute then you're in trouble. one on one meetings are more about the team leaders than you, who, btw, don't know anything about their job and can barely help if you have a question. no room for growth into other positions and the work is extremely repetitive with customers screaming at you on the phone all day while you're taught to keep apologizing. almost everyone is fake and the turnover rate is extremely high. someone quits almost every 3 days.

Viewing 475 - 477 of 7,603 Reviews

Glassdoor has 9,152 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.