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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,598 total reviews)
      avatar

      Glenn Fogel

      70% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,598 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      8K reviews
      1.0
      Oct 27, 2018

      If you value your metal health do not work here

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are alright if you are in the right team People team appear to listen to you and "sympathize"

      Cons

      Managers are liars Grievances dismissed due to manager claim of not remembering an incident Wages are never correct Absences are never entered correctly into the system Managers are not aware of any company proceedings You are essentially left to fend for yourself if you need assistance with anything environment related Lower level members of staff given the responsibilities of a manager over equal colleague feigns to be diverse/accepting but this could not be further from the truth

      avatar
      Booking.com Response
      7y
      Hello, I see that you worked with us for over 3 years and am sorry that you left feeling this way. I appreciate your nod to our People Team, who care, Mental health is a serious topic, and an area where we have invested a lot of time and money. We have Mental Health First Aiders across the business, who along with our Ethics Ambassadors are available to all colleagues. We offer workshops on topics such as stress management and resilience. We also offer a full access to our Employee Assistance programme, Life Works for all colleagues should they want to talk to professionals outside of our business. Plus we work with Port of Call for any colleagues who are struggling with addiction. In fact we do so much in this area I'm not aware of many businesses that offer their colleagues more. I’d be happy to listen to the other issues you raise, I take these claims seriously and trust you’ll understand when I dispute a general comment such as “wages are never correct” this is not the case; as I said, feel free to reach out to me, if you want to pick this up. I wish you well, Ryan.
      2.0
      Jun 1, 2018

      Low morale across the board and declining

      Cs senior
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Free lunch served on site -Great colleagues -Lots of potential for progression if you work at head office in Amsterdam

      Cons

      -Treated like children, micromanaged even at a supervisory role. -Lack of progression -very high performance pressures -more and more work added to the roles with no recognition or pay increase -Highly stressful job -lack of transparency -the few promotions in the office are decided before even advertised

      avatar
      Booking.com Response
      7y
      Thank you for taking the time to give us this feedback. We’re disappointed to hear about your experience. As you’ve mentioned, we are currently growing and evolving at Booking.com, so we’re working even harder to make sure that our workplace continues to be somewhere all our employees feel comfortable, supported and inspired. We also wanted to let you know that promotions are always based on merit. An employee is eligible for a promotion after 12 months in a role and a manager does not have the possibility to refuse any application outside of those conditions. If you feel this is the not case, we ask that you contact your HR Business Partner directly or contact the 24-hour ethics & compliance line – conversations are always confidential. Again, thank you for your feedback – it will help us as we move forward. Many thanks, The People Team at Booking.com
      2.0
      Apr 6, 2018

      A bit of a let down

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunch, fresh faced team, energetic people, multi cultural environment, fast paced, free drinks, friendly co workers

      Cons

      No values when dealing with customers, no clear command/ advice structure, bullying from management, constant stream of changes where no one clearly new what was going on, no back up from mangement

      avatar
      Booking.com Response
      7y
      Thanks for taking the time to share your thoughts with us. We appreciate any feedback that helps us improve, both from present and former employees. Please know that many of your concerns have been brought up in our recent employee engagement survey – We know that the strong growth we are experiencing comes with a lot of change. That is why we are actively working on improving our change management capabilities through better project management but also dedicating more local ressources to change (Implementation Specialist and Communication specialist now on every site). And when it comes to customers, we do have strong values around how we view, treat and serve them. If that's not being communicated correctly, that's something we must change immediately. Bullying of any nature from any colleague is unacceptable here and directly contradicts with our values. Even though you're no longer with us, if you're aware of any instances of bullying, we'd like to hear about them so we can investigate. Many thanks, The People Team at Booking.com
      Viewing 361 - 363 of 7,598 Reviews
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      ReviewsBooking.com reviews

      Glassdoor has 9,147 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.