Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (177) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 635 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 591 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 526 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 523 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 359 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 474 reviews)); "Bad managers are very bad" ((in 255 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "No career opportunities in Zagreb" ((in 71 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 67 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,597 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,597 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Apr 22, 2014

Great hopes, low consideration

Customer care executive

Recommend

CEO approval

Business Outlook

Pros

The work environment is pretty amazing, even though I worked in one of the "lamest". Free fruits, good benefits inc. The salary is rather good if you have good computer literacy, what could allow you to reach the quarter's targets.

Cons

A good part of the Customer Service Team-leaders are absolutely unskilled, most of them started with an Executive job in which they did not even get to the targets they are supposed to lead agents to reach. On the other hand, you get promised awesome job opportunities but there is absolutely no consideration for one's commitment to the business. Job opportunities are being granted on the applicants' sympathy with the person in charge of the recruitment. This side is changing with the new Office Manager but the harm is done now.

1.0

Jan 6, 2013

well what can I say

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Not much. It's a job. How much longer will we need OTA marketing with Google on the rise? Its a job for now and I do not think I can say much more. The company does not discriminate against persons with disabilities, so that would be a "Pro" right? :) The company makes great efforts (keyword efforts) to initiate team drinking...I mean... building no I meant drinking :( Great job for gossipy ex-starwood, recent college grads. :)

Cons

Never seen so much catty behavior. Low Pay. Everyone is so afraid. No growth....I mean where can you really go in the company...wait 5 years...and throw your friends under the bus.

1.0

Jun 15, 2012

Booking.com treats you like dog

Perl developer

Recommend

CEO approval

Business Outlook

Pros

Great place for young developers to start or if you want to live in Netherlands for a short time and don't care about being paid A lot of great and talented people from around the world Different cultures English is the language of the company Social events: Freaky Friday and big end of year party (Limited) ability to move teams Business is growing Choose your OS (most use Linux) Stock and permanent contract after 3 years

Cons

No opportunities to advance or try new things No job security, no raise, no bonus, low salary (about 2500 EUR each month before 42% tax) No flexibility in work hours Company doesn't deliver what it promises Company promises a quarterly bonus that "everyone gets" but lot of people don't Company gives very little relocation money (1500 EUR) No relocation money until your first payment (about 26th day of the month) Very little assistance at all, while pushing you to find a house in one or two weeks Employees are judged with double-standards, and the company plays favorites Some people, who kiss asses, get away with everything and get special treatment, while they are really hard on others Senior management and Senior developers do whatever they want Very slow doing anything to benefit you, renewing contract Performance review is mostly self-assessment Clueless managers Code is messy, unorganized, and not documented People whisper about you behind your back, The company fails on communication Lots of brainwashing, Company "culture" is a joke Lot of churn in IT, but they say "nobody ever leaves" They hire anybody, even people who don't know any Perl

Viewing 346 - 348 of 7,597 Reviews

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