Booking.com reviews

4.1

80% would recommend to a friend

(7,596 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,596 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Feb 3, 2017

B.com - Go-->Grow -->Leave

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

+ Great coworkers- lifetime friendships in some cases + Travel Opportunities + Good place to start a career- but it will likely be a place you move on from in 2 years especially if you are in a large metro area (Chicago, SF, Seattle, Toronto, Vancouver etc).

Cons

The most reviews from early Feb and late January were either written directly from someone in HR or someone still coming off the high of BAM. Fun fact, both were supposedly written by employees in Bellevue/Seattle which is also home to Americas HR leadership. "Keep doing what you're doing. We're winning with customers and we're winning with employees." "Awesome culture - empowering, autonomous, caring. Management cares, and I feel valued. Compensation + everyone qualifies for bonus. The only reason you don't get bonus is if you're significantly under performing. This is a strong growth company that puts people first." If you are in a sales/account management role be prepared to move in order to grow your career . If you are in a HR/Recruiting role you will have zero growth opportunities within the Americas region. If you're in one of these capacities and either have a family or are thinking about starting one please note this will in fact be detrimental to your path at B.com. If you don't believe me check out how many people have left the company in the past 3 years. Lastly- heading to AMS for the annual meeting is a privilege. A very pricey privilege. If you want to know why your annual comp is lower than other OTAs take a look at BAM = that's where your comp is going.

1.0
May 3, 2016
Recommend
CEO approval
Business Outlook

Pros

5 weeks training (that soon will become 4), free lunch and tea/coffee, gym discount, quarterly bonus and discount on reservations

Cons

This is a catchpenny company, they will lure you with fake promises that they will not keep. Very disorganised and awful management. Promotions are practically impossible if you are not a lap dog with the managers, no matter how hard you work and how good you do, they will just promote people they like. The job as customer service executive is horrible, customers shout at you all the times and sometimes they are upset because emails remain unread for even 7 days, since the company is disorganised and always short of staff. People quit all the time because of the bad management and they are always desperate to hire new people, especially at night shift. They always push you to achieve targets, but do not care or even realize that we are human beings are not machines.

1.0
Jul 18, 2019

Awful for career growth.

Recommend
CEO approval
Business Outlook

Pros

The lunch is good and practically free.

Cons

Awful career progression and management. Leadership team constantly changes the rules under the claim of 'transparency' but worsens the situation. Complete nonsense buzzwords like fairness and transparency used as an excuse for terrible decisions. No communication around new rules, just rumours flying everywhere about the changes. Latest rules can require years and years of waiting between promotions. Middle management unwilling to make leadership aware of employee pain. A hapless Works Council completely unable to defend employees against unreasonable impositions. Just, sad.

Viewing 334 - 336 of 7,596 Reviews

Glassdoor has 9,145 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.