Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (543) , Software Engineer (504) , Director (492) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (416) , Senior Manager (390) , Senior Analyst (293) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (181) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2642 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1558 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1012 reviews)); "Good pay and very free" ((in 774 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 657 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salary and increases" ((in 492 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 435 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 115 reviews)); "5. All upper management do lot of politics and are afraid of employees who speaks truth they find reason to throw them out." ((in 80 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

Frankfurt am Main , Berlin , Hamburg , München , Börde-Hakel

American Express reviews

4.1

82% would recommend to a friend

(18,675 total reviews)

Stephen J Squeri

89% approve of CEO

80% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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American Express has an employee rating of 4.1 out of 5 stars, based on 18,675 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews

1.0

Apr 1, 2009

American Express "Leaders" make better Looters

Business analyst

Recommend

CEO approval

Business Outlook

Pros

I'm grateful my salary from American Express still pays the bills (for now).

Cons

American Express is probably experiencing its toughest challenge in its long history. We gave out too much credit and are still being hit with huge losses because of it. Our leaders overreacted and have now not only stopped issuing credit almost completely, but also started paying existing cardholders in good standing to cancel their accounts. Now we make almost no money. What this has meant for employees is layoffs, pay cuts, longer hours as our numbers dwindle and low morale.

3.0

Mar 31, 2009

with the economy right now... value statements and benefits reinforcement cannot turn around the situation...

Srt

Recommend

CEO approval

Business Outlook

Pros

great environment..great people...it maybe w/in the US or an outsourcing company...American Express is a big company...one of the largest and one of best well known credit card company in the US. i always smile every time I hear card members says they love to be with American Express...because they love the service that they always got. but it is so frustrating if you hear them say, American Express is going down especially with the economy right now. i just hope, management would listen to the opinions of their card holders. i hope American Express will continue to provide the extraordinary customer care not only for their customers but also to their employees.

Cons

the metrics that we have to meet especially TBASS which is a survey for customers that cannot be controlled... and the employee suffers even if it's not her/his call

3.0

Mar 26, 2009

A good company to work for in tough times, but improvements are needed!

Customer service/sales (account manager)

Recommend

CEO approval

Business Outlook

Pros

The best reasons to work for American Express are the benefits, opportunities and skillbuilding.

Cons

The downsides of working for American Express are inconsistencies with dealing with policies and procedures, scheduling, vacation request policies, lack of proper training, lack of communication from management.

Viewing 18496 - 18498 of 18,675 Reviews

Jobs at American Express

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Werkstudent - Business Card Marketing (m/w/d) - 2026 (12 Monate, Frankfurt am Main)

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