Amazon reviews

3.5

60% would recommend to a friend

(209,157 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,157 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

209K reviews
5.0
Jan 10, 2009
Recommend
CEO approval
Business Outlook

Pros

They are very people oriented. Both in the way of employees and customers. As an employee, there are so many perks and enjoyable things that make it fun to work there. During the holidays and especially on the cold / snowy days, the management team made chili, pancakes, waffles and other delicious "warming" foods. They pass out candy and all other many of treats to keep everyone going on long days. And, as far as customers, we employees are given the tools to really help them. It's not often that we have to hide behind a policy, because our policy is to leave our customer's with a good experience. Period.

Cons

The schedule is very rigid. You sign up for a schedule that stays the same for at least a few weeks. In my case, I have a schedule that I love. It's a rigid Monday thru Thursday, 10 hour days, and a three day weekend. That's nice. However, it's not a given that I will keep that schedule in the future. I guess it's a "downside" and an "upside" that schedules are bid for, and they are given according to how well you are doing. I've always had the schedule I wanted, but I still have the slight worry that I could be stuck with a schedule that I don't want.

4.0
Jan 8, 2009
Recommend
CEO approval
Business Outlook

Pros

Amazon has quite a lot of smart people, and they're given free reign to solve problems the way they think best (after all, they have to deal with the aftermath). The result is a streamlined, low effort, build/deployment system, fairly low bar for building new services and tools, and the opportunity to try new things in a safe manner. the technical environment is top notch, and the important parts are implemented well enough (always some room to improve). Amazon is obsessed with metrics - when a service is deployed, part of the process is choosing metrics and monitors to ensure that any problems are caught automatically and fixed; due to the good tools, patches can be pushed out in hours, and rolled back in minutes, so responsiveness is expected. Senior management communicates fairly openly; the CEO fields questions at the quarterly meeting, and welcomes hostile or difficult questions, which surprised me. At a divisional level, I always had a good idea of where things were headed and the priorities.

Cons

Amazon will eat your life - pager rotation sucks, and if your service needs babysitting, you may not have an ops team to handle the general things. What this means is that a lousy service will take your free time and interrupt your sleep one week out of 6-8. This would be as expected for a lot of things, but some services are naturally chatty (external systems, upstreams that file a pageable ticket to find out why your service is acting up, etc.). In addition, the workload can be high if you find yourself in the wrong place - choose wisely. The downside of free reign with teams is that there is often little consistency of behavior, as each team implements what it needs; this can cause problems if you need something not offered. It also impacts crosscutting concerns - coordinating multiple teams is almost impossible. Payments is a high stress area, as is anything that supports warehouses. Having been in payments, it's getting better, but I didn't get along with one or two of the managers; I got a bit burnt out, then was denied vacation that I desperately needed and tossed on a deathmarch project., so that colors my views a bit Amazon has cheap benefits (frugality is the watchword, but it burns a bit when the most significant bennie is a bus pass). On the flip side, you are paid well if you do well.

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