Ultimate Success is broken and senior leaders are either not aware or are not willing to listen to the delivery teams responsible for delivering this offering. Senior leaders are not aligned across the various orgs required to deliver. Instead, these leaders are busy building their own empires and spending too much time and energy covering their butts and pointing the blame at others. Leaders are not aligned and do not collaborate across orgs, yet expect their delivery teams to do so. The notion of "unlimited support" with a very limited capacity of team members available to deliver is flawed at its very core and has not worked for the past 2 years. Sadly, this approach is only growing, adding more fuel to the already burning house.
A company-wide employee survey was recently distributed and while I would like to believe that action will be taken based on the results, history has proven otherwise. Additionally, in a very cowardly move, a company-wide return to office was mandated the week after this employee survey closed. If you truly valued hearing from your employees, you would have reversed this timeline to get honest reactions from your global workforce. Additionally, the company has come out stating that remote workers will no longer be hired.
These two recent announcements targeted towards work-life balance have already led to attrition of top experts who will not be replaced by on-shore equivalent replacements. The offices are not equipped to handle a return to office and are refusing to assign desks to employees forced to return. What's the point of mandating a return to the office if your employees spend all day on video calls with customers and peers around the world. What a waste of time and effort.
Finally, for a technology company, I expect more from the internal tooling we are forced to use. This internal tooling is a huge barrier to success and is only getting worse with each new constant and frequent change that is rolled out from leadership. I don't understand how Adobe software that we own, build & sell can be so poorly designed and implemented. This issue has been raised by various teams for over a year now and is still not improving. The tools we are forced to use actively block and delay customer-focused, value-add work.
