ADP reviews

3.7

71% would recommend to a friend

(22,293 total reviews)
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Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.7 out of 5 stars, based on 22,293 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

22K reviews
5.0
Dec 14, 2010

Overall, Great Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Very flexabile hours -No micro managing -Great compensation structure -Industry leading product -Great team- no office politics -Great lead channel opportunities that give leverage for higher sales potential. -ADP is one of the few companies that a person would stay with for many years. Folks can't say that about most companies today. ADP takes care of their associates.

Cons

-The lead channels that I was offered did not work for me, but I was directed to continue spending time trying to get good leads out of them. -Not enough actual "training". Our bi-weekly sales-training meeting were spent chatting away about non-relavent topics. I got most of my training out on the field, making mistakes that could have been avoided. That effected my overall sales results.

2.0
Dec 13, 2010
Recommend
CEO approval
Business Outlook

Pros

Good place to work. Nice infrastructure. Good canteen. Good campus. Good technology.

Cons

Lack of good work. Lack of onsite opportunity.

1.0
Dec 12, 2010
Recommend
CEO approval
Business Outlook

Pros

Out of the office a lot. Managers don't breathe down your throat, and you generally get to do your own thing throughout the week. Work-life balance is good--you pretty much put in a 40 hour work week, and often times less. There are few days that I'm not home by 5:30, and my day generally doesn't start until 8:45 or so.

Cons

Incredibly stressful -- I read the reviews of the stress level before I joined this company, and figured things with me would just be different. They haven't been. There is a very strict quota you work on, and the pressure will come in never ending waves if you aren't hitting your number. Customer Service -- The customer service at ADP is terrible. You'll lose many, MANY deals because the customer service or the implementation team will completely mess things up. If you use this as an excuse, your management team will tell you that you just need to sell more to compensate for their mistakes. Growing Industry -- There didn't use to be many players in the payroll world. They're everywhere now. And while ADP offers the greatest technology, companies that are 15 people in employee size don't care about technology -- they care about price, where ADP is usually the most expensive. Bankers/CPAs -- I'm an ADP "Traditional" rep, so I work only with banks. The banks used to do great for ADP; that said, since Wachovia was purchased by Wells Fargo, and since Wells Fargo has their own payroll solution, ADP no longer works with them. Bank of America recently changed the structure of the partnership, and now their bankers get nothing for referring us.... thus, you're pretty much never referred, and the BOA business bankers can't stand seeing us on a weekly basis. What used to be a job of warm referrals is increasingly becoming more and more cold calling Quotas -- Very unrealistic. You tell us 66% of our number should be closed through the referrals given by the banks.... yet you admit the relationships with the banks aren't the greatest right now, but instead of dropping our quota, you raise it.

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