ADP reviews

3.8

71% would recommend to a friend

(22,341 total reviews)
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Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.8 out of 5 stars, based on 22,341 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

22K reviews
1.0
Dec 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Good Health Care, Vision and Dental Benefits. Their retirement plan is great but if your not able to keep on board long enough then what's the point?

Cons

Management attitude is horrible towards their team members. Many times your Manager is not even in the same state. No timely breaks if it is busy. No time off or vacation after black Friday as its coming into tax time and preparing for W-2's...No time off the phone to work your cases and call your clients back in a timely manner, Just oh let us know and we will schedule you some off the phones time.... Such crap! Back to Back phones and not enough time in the day!

3.0
Nov 29, 2016
Recommend
CEO approval
Business Outlook

Pros

The people there are great! If your starting out of of college or an intern it's a great place to start but keep your options open and don't sell yourself short on compensation and work life balance with ADP.

Cons

Recent changes on how performance reviews are calculated, conducted and raises are given makes it difficult to get a decent raise year over year. Feels like your being setup to fail with no real direction from leadership top down.

1.0
Nov 28, 2016
Recommend
CEO approval
Business Outlook

Pros

ADP takes pride in training which for most of it was good. Paid for parking spot If you love to be screamed at, this is the right place for you.

Cons

ADP treats their customers like garbage. They have so many silo's and everyone does what they want. I can't tell you enough how many times current paying ADP customers said, they've received multiple calls that week to upsell them something. Your customers are paying the bills start treating them better and assigned a dedicated person to work with them. Company waaaay over sold this role. They should be hiring people with minimal experience so they can mold them into ADP robots. If you're not in a sales meeting, you must be in the office. You babysit partners who are fresh grads. They have no clue on things and you're begging them to bring you into meetings because they control on of your territories. If there's an open opportunity on an account, you're blocked even if your solution makes the most sense for the customer. Lot of fake opportunities to keep others out. Not collaborative at all, it comes down to money. If you want to work in a full blown dictatorship which you are so micro managed, this is the place. Their CRM was a complete mess. As an experienced sales professional, I had to clean up my entire territory of 4000 accounts. Over 80 % was bad data, out of business, not a fit for this sales role. Experienced sales people shouldn't have to clean up the data while being belittled because of lack of meetings. Hard to expect multiple meetings a week when you have a 2 % chance of getting somebody on the phone who is relevant. If your data was actually good, experienced sales reps Could be lethal but they can't because they have to clean up your mess. Turnover is so bad, this Chicago Team has turned over multiple times over the past 3 years. Two managers have been demoted. If you're going to hire the right people, work with them, help them be successful. Hold everyone to the same standards vs picking favorites. Managers will keep deals for themselves vs. giving them to their team to work on to learn and go through the process. In this case, NOPE. I've never seen so much HR red flags. Shocking they act this way. There's too much to list but hopefully this will give you the gist. Stay away from this company.

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ADP Response
9y
Thank you for this review. We have shared with HR leaders in your location.
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