ADP reviews

3.8

71% would recommend to a friend

(22,317 total reviews)
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Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.8 out of 5 stars, based on 22,317 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

22K reviews
4.0
Jul 12, 2016
Recommend
CEO approval
Business Outlook

Pros

In Sales their is flexibility just like anywhere else if your exceeding your quota requirement. Most people go into sales to make money. The only way to make money in sales is close deals consistently. If you invest in yourself and your territory, ADP will gladly invest in you. The leaders give you step by step instructions and guidance to follow - key word FOLLOW! No need to re-invent the wheel. Thousands of dollars have gone into research in creating the golden standard of sales success at ADP. Rewards- monetary, lavish trips, more bonus, commission when you've invested minimum two years of success is quite nice and difficult to leave. And the commission keeps getting better every year as your success and batting average to close is one to one. Succession planning within the organization is key for top executives. It takes a while to understand the business so once you get it they want to keep you to help retain more sales reps like you or help further develop their solution.

Cons

Can work long hours, 8-5 is not the norm for successful ADP sales reps. High turnover in sales because it takes a couple years of investment to be financially stable at ADP. The first year always feels like a demotion because it takes a while to build your territory and learn the product solution and industry language. First year includes lots of office time, cold calling, training, making appointments, cleaning database, more training, more calling and salary plus minimum commission. Batting average close 6 to 1. Second year, more client facing appointments, batting average to close 6 to 3 and salary plus average commission. Third year, 3-4 client meetings and batting average to close is 6 to 4 and salary plus good commission. At this point you can make over $100k just on commission. It's not unheard of but you can achieve this on your first or second year.

1.0
Jul 1, 2016

Resting on it's laurels

Recommend
CEO approval
Business Outlook

Pros

Working at ADP will put an established large company on your resume Solid for entry level people that have never worked in a corporate environment Benefits are fairly comprehensive but very pricey Excellent facilities in certain location (On site Gym, daycare, cafeteria)

Cons

The pay is just under market rate. It is very likely that they use their payroll data to know just how much to shave off. Management staff is weak. There are some A+ players still left at ADP but most them have retired or gone on to ADP's more agile competitors. Technology and Products. ADP's products are outdated and unsuited for more fast changing HCM market that they are trying to make a play for. The current new interface that they are rolling out is just a pretty face on all their old products. Movement within the company. You are locked into your hiring position for one year per their employment agreement. There is a mysterious waiver for this rule but it is reserved for the higher ups in the company. HR processes. The HR department is one of the worse that you will ever encounter. Internally HR is run by in call center fashion to handle generic questions and few higher representatives. The higher representatives are their solely to cover for the mistakes that the weak management staff makes. Work environment. Each person you encounter is pretty much out for themselves especially if they are allowed to work remotely. So there is not a lot of information sharing across teams.

3.0
Jun 30, 2016
Recommend
CEO approval
Business Outlook

Pros

The salary for the first position was very good and was able to work from home. Some overtime work was required but it was not often and very doable. Employees are friendly and work environment overall is friendly.

Cons

They are working towards offshoring several types of positions, implementation being one of them. The upper management at ADP has changed over the last 6 years and morale has gone down because of this. Worked in client services where lunches were reduced, expected to work late, no time to work on projects.

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