Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.3 out of 5 stars in 461 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 461 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

50% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1646 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1429 reviews)); "Good work life balance and learning" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1080 reviews)); "The training is great no matter what the subject matter and my leadership encourages and develops their employees." ((in 770 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 822 reviews)); "Some managers are bad apples but not all" ((in 469 reviews)); "low salary and very influenced" ((in 465 reviews)); "Poor upper management." ((in 152 reviews)); "Can be stressful and long hours" ((in 143 reviews))

ADP Client Support Associate reviews

3.3

50% would recommend to a friend

(461 total reviews)

Maria Black

53% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Support Associate employees have rated ADP with 3.3 out of 5 stars, based on 461 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

461 reviews

4.0

Jul 11, 2021

Great employer!

Account manager

Recommend

CEO approval

Business Outlook

Pros

Recognized and rewarded for hard work.

Cons

Challenges with work/life balance during busy times.

ADP Response

4y

Thank you for the review - your tenure with ADP is super appreciated, and your insights are valued.

3.0

Jul 5, 2021

The company is amazing but the job can be very challenging

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

9 - 5:30pm Office hours Monday - Friday and federal holidays off. You get plenty of paid time off, free doctor onsite.

Cons

The job can be though as a client service rep the stress is intense when you come out of training you can barely help clients on your own since 10 week training only covered 10% of the job. At the 5th month after training is when I started feeling more knowledgeable and comfortable.

ADP Response

4y

Thank you for taking the time to share your feedback. We appreciate hearing from current associates and value the insights you have provided about your role.

3.0

Jun 30, 2021

Good starting job, make sure you actively move around company, network fast

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

-WFH, Norfolk Office is in downtown area, lots of clubs, opportunities to network and get to know your collegues, easy to communicate with management, fun but still a lot of work

Cons

I would say don't get stuck doing the same thing for 3 years, that was my fault. I should have been more active in trying different roles and taking advantage of the free courses and development programs they have. Otherwise working in the call center gets super repetitive. Taking PTO was a nightmare, you automatically get 2 weeks of PTO and off weekends. With the workload you do, you must use PTO for doctors visits, etc. You can only take PTO if it's approved which can be a tedious process.

ADP Response

4y

Thank you for sharing your experience and feedback with us on Glassdoor. We are glad that you enjoyed your time at ADP and we value your contribution. We will share your insights with our leadership, so we can better improve our process.

Viewing 289 - 291 of 461 Reviews

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Great employer!

The company is amazing but the job can be very challenging

Good starting job, make sure you actively move around company, network fast

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