Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 398 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

42% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1664 reviews)); "Good work life balance and learning" ((in 1440 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1414 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1087 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 754 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 836 reviews)); "Some managers are bad apples but not all" ((in 475 reviews)); "low salary and very influenced" ((in 470 reviews)); "Poor upper management." ((in 151 reviews)); "Can be stressful and long hours" ((in 151 reviews))

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ADP

ADP Client Support Associate reviews

3.2

42% would recommend to a friend

(398 total reviews)

Maria Black

50% approve of CEO

45% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

3.0

Senior management

2.7

Work/Life balance

Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

398 reviews

3.0

Mar 21, 2024

Toxic management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Salary, benefits and coworkers were great

Cons

The management Like's to take you into a room a yell or harass you. I tried to let human resources this was making me depressed they ignored me

4.0

Mar 9, 2024

Good Company Choose right Dept

Client support associate

Recommend

CEO approval

Business Outlook

Pros

Room to move around to different departments

Cons

Depending on department you can be underpaid

5.0

Mar 6, 2024

Things were great in the beginning

Account manager

Recommend

CEO approval

Business Outlook

Pros

Worked on an awesome team, I worked and partnered with other departments and developed a great work experience. With the amount of knowledge you have to obtain is a lot and sometimes training on new products is minimal

Cons

NPS/AM surveys are used to rate your performance you can have a good month or a bad which counts against you. The Account Manager Role is a make or break you and is very stressfull especially with the amount of clients you are assigned. If you do not improve on NPS our Account Manager surveys you will be terminated. Nothing else you do in your role is not even accounted for it is all about Surveys and what clients say about you or ADP.

Viewing 91 - 93 of 398 Reviews

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ADP Client Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Toxic management

Good Company Choose right Dept

Things were great in the beginning

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