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Wfm Analyst Interview Questions
107 wfm analyst interview questions shared by candidates
Situation where you went against the decision of your superior How do you cope with feedback
Not very technical but at the time there was no wfm expert in the company, mostly about the size of the projects I have worked about before which in the end seemed like their top priority
What do you see yourself doing in 5 years?
Can you give us example of when you had to plan the workforce of your company for a month and what issues did you come across, how did you deal with them and why
Level 2 Technical Round a)What do you know about WFM? b)What are types of WFM? c)Basic terms related to WFM like AHT, ACW, Shrinkage, Call abundancy, Occupancy etc d) How do you rate yourself on Excel skills? e) Name few functions? f) One case which needs to do calculation related to AHT
Why do you want to leave your current company?
They asked about fundamentals of wfm
What is DOW & inflex
wfm related formulae
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