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Tier Ii Technical Support Interview Questions

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307 tier ii technical support interview questions shared by candidates

He asked me the same questions in the in-person interview that he had asked me in his phone interview. Lots of "How would you handle an upset customer?" type questions, and lots of "Do you have any more questions for me?" over and over again.
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Tier II Customer Support Manager

Interviewed at SAP

4.2★
Jul 12, 2013

He asked me the same questions in the in-person interview that he had asked me in his phone interview. Lots of "How would you handle an upset customer?" type questions, and lots of "Do you have any more questions for me?" over and over again.

The interview questions were varied. With the technical managers it was more to know my experiences in the area of customer service and customer success, how I dealt with specific cases and if I could give examples of cases that I solve in my daily work. Lastly, with the director, was to know my background and what my intentions for the future. I believe this last step was an interview to better know my profile and how I deal with problems in the workplace.
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Tier II Marketing Cloud Technical Support - Social Studio

Interviewed at Salesforce

4.1★
Oct 16, 2019

The interview questions were varied. With the technical managers it was more to know my experiences in the area of customer service and customer success, how I dealt with specific cases and if I could give examples of cases that I solve in my daily work. Lastly, with the director, was to know my background and what my intentions for the future. I believe this last step was an interview to better know my profile and how I deal with problems in the workplace.

About basic understanding of Pardot and Web Technology. What is Difference between Get and Post method? What is Engagement studio? How you are prioritizing your work? Where do you see yourself after 5 years? What is difference between Patdot classic(V1) and Lightning(V2) connector? How you are approaching the problem for solutioning? Why you want to join Salesforce or Why this particular role?
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Success Agent-Tier II (Pardot)

Interviewed at Salesforce

4.1★
Oct 15, 2019

About basic understanding of Pardot and Web Technology. What is Difference between Get and Post method? What is Engagement studio? How you are prioritizing your work? Where do you see yourself after 5 years? What is difference between Patdot classic(V1) and Lightning(V2) connector? How you are approaching the problem for solutioning? Why you want to join Salesforce or Why this particular role?

Give me an example of troubleshooting that you are pride of solving? How would you deal with a situation that a customer reaches out to you complaining about a discrepancy of impressions between our data (DMP) and GoogleAds? What do you understand by GDPR? How would you increase the number of conversions by analysing the website and app without using digital marketing campaign techniques?
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Success Agent (Tier II)

Interviewed at Salesforce

4.1★
Feb 7, 2019

Give me an example of troubleshooting that you are pride of solving? How would you deal with a situation that a customer reaches out to you complaining about a discrepancy of impressions between our data (DMP) and GoogleAds? What do you understand by GDPR? How would you increase the number of conversions by analysing the website and app without using digital marketing campaign techniques?

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