Describe a time that you witnessed an employee not being truthful to the company? (aka- stealing or whatever)
Ticket Agent Interview Questions
200 ticket agent interview questions shared by candidates
Describe a time you had to deal with an upset customer?
What is your mindset and approach when assisting a customer who is unhappy?
They asked weird questions from a pamphlet, nothing original.
Gave a list of various customer service problems and had to assign each issue a number corresponding to priority in which one you would attend to first (i.e. flood in washroom, traveler needs wheelchair, etc.)
Have you ever disagreed with one of your coworkers and what did you do to resolve it?
How would you deal with an irate customer who is flipping out in front of everyone else at the ticket counter.
They asked If I had experience selling tickets, and what kind of experience
What crimes have you been convicted of?
If a customer came up to you and asked a question you did not know the answer to, what would you do.
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