How do you handle upset customers
Ticket Agent Interview Questions
200 ticket agent interview questions shared by candidates
How much is the pay Ray?
None difficult after a few hours of preparation. I was asked 3 questions: Why should Delta pick you?
How long were you with your last two employers and why did you leave?
Describe a stressful situation with a customer and how did you handle it?
Tell me a time when you had a difficult situation at work and how did you resolve it?
Name a time where you went above and beyond for a customer? Talk about a time where a customer was upset about something. what did you do and was the issue resolved?
Describe a time you worked with others as a team
Name a time when you were working on an assignment and you were interrupted.What was the situation? What actions did you take and what was the outcome
I had six behavioral type interview questions. They were different from the practice questions on HireVue. I was asked to describe one of following, steps I took, and results: . a time a coworker was doing something wrong . a difficult task/ assignment at work . a proud moment / significant achievement . a time I had to stop one task and work on something different . a time I disagreed with a supervisor . a time I had a lot of work to complete quickly
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