Why did you want to be a claims rep?
Telephone Interview Questions
3,792 telephone interview questions shared by candidates
One of the items they asked was about prior telephone or client facing positions, in particular how you are able to communicate in these situations.
Let's pretend like you are an agent with an office supply store and you are fielding a call for assistance from a customer who does not know how to use a stapler. How would you help them understand how to use it?
Tell me about yourself and your previous experience.
Describe a time when you dealt with a difficult individual/situation.
A time you met a deadline?
speak about your self did you travel abroad before did you stay in a hotel before
When is it okay to be angry or disagree with a customer?
Tell me about a time where you had to deal with a difficult customer
I'm in a tech role so they asked specific questions pertaining to internet/home phone and TV technologies, nothing that was too difficult.
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