There weren't really any unexpected questions, just a broad spectrum due to the nature of tech support. I know it's been said before but you definitely need to download the free copy of the software and muck around with it a bit before your interview.
They asked basic questions since no experience was required
Why did you leave your previous company?
If you were with a difficult customer, how did you handle the situation?
The case study was the primary factor in the interview. It challenged critical thinking, self-motivation, work prioritization, professional communication, and public presentation. Outside of the case study, I would say that Productsup is interviewing to determine personal drive and find individuals who match the energy of the team.
Workplaces often require the ability to cope with complex and changing environments. Please describe a time when you had to adapt to a changing environment. Please describe a time you set challenging goals for a project and what you did to achieve these goals. Describe the situation, your actions, and the outcome. Please give a specific example of a time when it was critical to the success of a project for someone to understand and accept your point of view. Describe the situation, your actions, and the outcome. Please give an example of a time you delighted an external client by making an extra effort and giving them better service than they expected. Describe the situation, your actions, and the outcome. Tell us about a time you received difficult or uncomfortable constructive criticism from a supervisor or mentor. Describe the situation, how you responded, and the outcome. What did you do with the feedback? Doing the right thing is not always easy. Tell us about a time when you chose what you thought was the most ethical course of action even though there were other easier options. Please describe the situation, your actions, and the outcome.
Asked to write one sentence on why I wanted the job. Not difficult but unexpected.
What salary range are you looking for?
Why do you want to work for Handshake? Do you know what Handshake does?
do you know jquery?
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