"Please give an example of when you were able to successfully up-sell a product or service."
Technical Support Representative Interview Questions
1,773 technical support representative interview questions shared by candidates
What was the hardest situation?
2 interviewers asked customer service scenarios, what would you do if a customer wanted you to do something against company policy
Are you willing to work nights?
Do you understand this is a sales position- not actual tech support?
Tell me about a time you had to sway someone's opinion to match your own?
There wasn't any particular question that was difficult.
Have you worked for Amazon before
What is your approach to developing a relationship with a new customer or team? When a customer has an issue or needs support, who handles that? What is your role in that process? How do you partner with support teams to drive solutions? What do you do to manage personal, management, and customer deadlines?
What can make you leave?
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