Prior experience in a customer role.
Technical Support Representative Interview Questions
1,773 technical support representative interview questions shared by candidates
Tell me about yourself. What motivates you?
Typical customer service questions
What is a URL?
Was there anything you didn't like about your previous employer?
Tell me about yourself. Speak about the topic by own choice.
How do you connect three computers using cables in a network without a modem...?
Why are you interested in this role?
The hiring process follows steps: First submit resume/covering Second: you will be required to do an online test that involves simeulated call centre calls, basic psychological multiple choices and a basic IQ tupe test Third: call from HR, basic experience, why do u want to work at Rogers. Fourth: Face to face. Questions: how have u dealt with difficult customers. How did you meet customers ecpectstions. What ways (ex hdmi) do you hook up a cable box to a television? How do you diagnose a non-functioning internet connection. Actially...pretty impressed with the final intetview. It was professsional and comprehensive.
What do you find the most challenging about customer service?
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