A customer calls in and states that their Internet is down, how do you reply?
Technical Support Representative Interview Questions
1,773 technical support representative interview questions shared by candidates
If you or a loved one was having issues with a computer, who would you call to help?
Technical interests
Is the customer always right?
Basic questions on how you would handle certain situations. I was also asked some questions about how would I troubleshoot 2 lamps and to recall some info that was given to me by memory.
They asked about where do I see myself in 3-5yrs.
What experience have you had in customer support that you handled well?
If you have an app that is not working on your phone, what is the first thing you might do to try and fix it?
How did you like your stay on the American high school in USA. Why are your parents not diplomats anymore. What happened in previous jobs.
Describe a time you helped an upset customer?
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