What programming background do you have
Technical Support Representative Interview Questions
1,773 technical support representative interview questions shared by candidates
Tech support for Apple: 1.) how do you change the desktop on a mac? 2.) How much is Apple-care? 3.) how long does apple-care good for? 4.) How do you get iTunes? 5.)What browser does the mac use? 6.) If you could resolve a customer issue but break a policy/rule doing so, would you? 7.) Tell a time you went above and beyond. 8.) 3 characteristics you will bring to the company. 9.) role play: calm the customer down after she bought an iPhone 6 and couldn't set up her gmail.
What is your salary expectation? How can you handle negative persons? Do you know how to troubleshoot ? Are you flexible with shifting schedule?
Have you ever had an upset customer that you helped feel satisfied after assisting them? What did you do to assist them?
Tell me about yourself? How do you handle irate or difficult customers? Why should we hire you? Why teleperformance?
What is the difference between ivr4 and ivr6
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Previous customer service experience? How would you handle difficult situations/customers?
What qualities do you have to offer Telenetwork
What do you feel makes you qualified for this position?
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