Technical Support Engineer Interview Questions

9,803 technical support engineer interview questions shared by candidates

They asked about my experience with Kubernetes, which I do have, though currently at a beginner level since my present role does not require extensive use of it. I expressed that gaining deeper Kubernetes expertise is something I’m eager to pursue in my next position. However, Veeam appeared to be looking for someone with significantly more hands-on experience, which ultimately made the expectations a bit misaligned.
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Senior Technical Support Engineer

Interviewed at Veeam Software

3.8
Dec 9, 2025

They asked about my experience with Kubernetes, which I do have, though currently at a beginner level since my present role does not require extensive use of it. I expressed that gaining deeper Kubernetes expertise is something I’m eager to pursue in my next position. However, Veeam appeared to be looking for someone with significantly more hands-on experience, which ultimately made the expectations a bit misaligned.

How do you troubleshoot if a user is unable to connect to the internet? Scenario-based to check step-by-step thinking. What is the difference between POP3 and IMAP? Email protocol knowledge is often checked. Can you explain the OSI model and at which layer IP works? Classic networking interview question.
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Technical Support Engineer

Interviewed at Concentrix

3.9
Aug 7, 2025

How do you troubleshoot if a user is unable to connect to the internet? Scenario-based to check step-by-step thinking. What is the difference between POP3 and IMAP? Email protocol knowledge is often checked. Can you explain the OSI model and at which layer IP works? Classic networking interview question.

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