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Technical Support Engineer Interview Questions

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2. Customer Response 2 A new Duo customer has indicated that they are concerned about user duplication within Duo's user records. The customer's users log in to one application using the format "johnsmith@domain.com" and another application using the format "johnsmith". These two usernames represent the same user. The customer is concerned that they're going to have to pay for twice as many licenses to accommodate these "duplicate" users in Duo. Please draft an email response to the customer outlining how our Username Normalization feature can solve this issue and when and how to enable it for applications.
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Technical Support Engineer

Interviewed at Duo Security

4.5★
Sep 17, 2022

2. Customer Response 2 A new Duo customer has indicated that they are concerned about user duplication within Duo's user records. The customer's users log in to one application using the format "johnsmith@domain.com" and another application using the format "johnsmith". These two usernames represent the same user. The customer is concerned that they're going to have to pay for twice as many licenses to accommodate these "duplicate" users in Duo. Please draft an email response to the customer outlining how our Username Normalization feature can solve this issue and when and how to enable it for applications.

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